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aliminb94's avatar
aliminb94
Not applicable
1 year ago
Solved

Somebody else is linking

Hi there. I have been not playing this Apex legend and even i did download it but i didnt link it into any account. also i have encountered that my steam id was being hacked. and alot of games i was ban. 

i just saw the verification goes to another link account. any ways to retrieve my account back?

  • @zazxzs116  @aliminb94 

    If you have not linked your account, you would need to reach out to support so that they can take a look at your account,

     

    You can contact our live support on our Help Site. To request a chat or open a case through email:

     

    • Select the EA App
    • Select one of the account issues like I cannot log in
    • You may get a pop-up that says login and get faster help
    • Select Continue without logging in
    • This should give you the chat/email option

    Please note: These are not situations where Community Managers can assist over the forums as we are not Live Support and cannot validate account ownership.

2 Replies

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    1 year ago

    @zazxzs116  @aliminb94 

    If you have not linked your account, you would need to reach out to support so that they can take a look at your account,

     

    You can contact our live support on our Help Site. To request a chat or open a case through email:

     

    • Select the EA App
    • Select one of the account issues like I cannot log in
    • You may get a pop-up that says login and get faster help
    • Select Continue without logging in
    • This should give you the chat/email option

    Please note: These are not situations where Community Managers can assist over the forums as we are not Live Support and cannot validate account ownership.

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