Forum Discussion

ikea-leamonhead's avatar
3 years ago
Solved

sould you be abled to be banned for using cofig

Hi just a day ago I got a ban because I used to include ea some type of cheats which I can say I've never used in my life. The only thing I've done is that I used config files that allowed me to do super glide easier, but the question is whether I should be able to get banned from it or not because I don't feel it's very fair because super glide doesn't give me much of a benefit in a battle situation. I've been trying to ask for help but this is what they answered.

Hello,

Thanks for contacting us about your account action.

We got your note and did a full investigation of your account. After reviewing your case, we determined that we took the correct action in accordance with EA policies and procedures.

What this means

We have confirmed that your account was involved in cheating. Because of this, we will not remove the sanction on your account.

You break our rules(https://www.ea.com/terms-of-service#section6) if you:
• use software that interferes with or disrupts an EA Service or another user’s account.
• use undocumented features, exploits or cheats in-game that disrupts an EA Service or another user’s account.
• use software or cheats that disconnects other users from the EA servers.

Any questions?
• Read up on how to play by the rules at https://help.ea.com/en-us/help/faq/play-by-the-ea-rules/
• Review our full user agreement. This is what you agree to when you make an EA Account or use EA services: http://www.ea.com/terms-of-service

Please don’t reply to this email, as it won’t reach a monitored mailbox. If you need more help, you can set up a new case from our website:
https://help.ea.com/contact-us/?product=ea-app&platform=pc&category=manage-my-account&issue=cant-log-in&isContactForm=true

Think your account was locked, banned, or suspended by mistake? Follow these steps to get information on your account lock, ban or suspension:
https://help.ea.com/help/account/information-about-locked-or-banned-or-suspended-accounts/

Need to get in touch about a specific game? Follow this link to get help with a game or service:
https://help.ea.com/contact-us/

Thank you,
EA Terms of Service

i ask please help me with this issue because i have spent too much money and time to lose it all and anyway i love this game

hope you have an amazing rest of your day 🙂

  • @ikea-leamonhead I do not see the reason for the ban, cheating is general term it looks like lazy hands just ban you for no reason.

    AA should be banned and its not... superglide everone on contoller uses scripts and not banned...

9 Replies

  • @ikea-leamonhead I believe using edited cfg files is not allowed, but I know for sure using macros and scripts is both bannable. To be more clear this was the best option to do, is to get your case forwarded to the EA Terms of Service team.
  • @ikea-leamonhead 

    Editing the config files for movement is not allowed as far as I know. 

    You can search here on the forum, by typing config in the search menu and read various posts about this. 

  • @Voris99 many pros use it so idk and i did contact and they replyd this Hello,

    Thanks for contacting us about your account action.

    We got your note and did a full investigation of your account. After reviewing your case, we determined that we took the correct action in accordance with EA policies and procedures.

    What this means

    We have confirmed that your account was involved in cheating. Because of this, we will not remove the sanction on your account.

    You break our rules(https://www.ea.com/terms-of-service#section6) if you:
    • use software that interferes with or disrupts an EA Service or another user’s account.
    • use undocumented features, exploits or cheats in-game that disrupts an EA Service or another user’s account.
    • use software or cheats that disconnects other users from the EA servers.

    Any questions?
    • Read up on how to play by the rules at https://help.ea.com/en-us/help/faq/play-by-the-ea-rules/
    • Review our full user agreement. This is what you agree to when you make an EA Account or use EA services: http://www.ea.com/terms-of-service

    Please don’t reply to this email, as it won’t reach a monitored mailbox. If you need more help, you can set up a new case from our website:
    https://help.ea.com/contact-us/?product=ea-app&platform=pc&category=manage-my-account&issue=cant-log...

    Think your account was locked, banned, or suspended by mistake? Follow these steps to get information on your account lock, ban or suspension:
    https://help.ea.com/help/account/information-about-locked-or-banned-or-suspended-accounts/

    Need to get in touch about a specific game? Follow this link to get help with a game or service:
    https://help.ea.com/contact-us/

    Thank you,
    EA Terms of Service
  • pandareno1999's avatar
    pandareno1999
    Hero+
    3 years ago
    @ikea-leamonhead

    It is the same thing as using a macro and should be bannable. Note that Mokey's ApexRollouts sub does not even allow discussion of using configs. But if it's actually happening now, that's new.
  • @ikea-leamonhead I do not see the reason for the ban, cheating is general term it looks like lazy hands just ban you for no reason.

    AA should be banned and its not... superglide everone on contoller uses scripts and not banned...
  • @ikea-leamonhead No one here can help with bans. You admittedly made doing something easier, basically scripting a movement. You mention it wasn't that much of an advantage but what you should realize is anything that gives an advantage is potentially bannable. Imagine an aimbot or wall hack person saying well it isn't that much of an advantage.