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insomina2's avatar
insomina2
Seasoned Newcomer
1 day ago
Solved

Stolen account got banned from apex

 My stolen account got banned from apex and i try to unban it but i dont know how to reach ea and  I submitted a request, but what is the average response time?
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  • EA_Mako's avatar
    EA_Mako
    1 day ago

    Glad to hear you were able to get your account back insomina2​!

    Aside from that, the support team will get to your case as soon as possible, generally just in the order in which it was received, so once they get through the cases created before yours, they'll be able to take a look. Thanks for the patience while they're getting to yours! 

insomina2's avatar
insomina2
Seasoned Newcomer
1 day ago

first of all thank you for your reply yes i managed to get my account back and i opened a case but can we make things little bit faster my case name is #252904228 i just got my account back and i dont have much of a free time i would love to play on my account again after a year thanks love and respect

EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
1 day ago

Glad to hear you were able to get your account back insomina2​!

Aside from that, the support team will get to your case as soon as possible, generally just in the order in which it was received, so once they get through the cases created before yours, they'll be able to take a look. Thanks for the patience while they're getting to yours! 

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