the people I reported were not banned. I have screenshots and videos

Hey there, 

To report players you should use the in-game reporting tools: Report players for cheating, abuse, or harassment

While you might not get feedback regarding your report, all reports are investigated and actioned accordingly. 

@retawkraD 

This is not the place to report players. Outside of the game you can go to EA help to report players by selecting the game and topic you need. 

Contacting EA help https://help.ea.com/help/faq/using-ea-help

No one is trying to insult you or treat you in a bad way here.

If you need clarification please read the Forum rules: 

https://answers.ea.com/t5/EA-Services-Announcements/New-EA-Forum-Rules-amp-Guidelines/m-p/6075534#M410

Sorry, I see your links, but after clicking on them, I don’t understand where I should click to contact a real live support person in the chat to discuss my problem. Could you, if possible, provide a direct link to the chat with Apex Legends support? Because, I repeat, any methods of contact only resulted in an automatic response from the bot, not a single one of my requests was even seen by a living person

We don't have a direct link to the chat team, however, if you're not getting the chat option when trying to contact support, can you please try: 

1. Go to: https://help.ea.com/en/help-home/
2. Select the game you need assistance with or EA App
3. Select "I want to update my EA Account information" 
4. Scroll down the page to find the "Chat with us" option

If the chat doesn't show up, please try doing that while logged out. Once selecting the chat option it will ask you to log in, but you can select the option to continue without logging in.

I hope this helps!