Forum Discussion

3 years ago

Solved

The reason for my ban is ridiculous How can I find online customer service?

Hello,I from china,I haven't played for 3 months, I just downloaded the game just went in and was banned by you.And I didn't get any emails.After I submitted a complaint, you responded with an email ...

discussion

EA_Darko
3 years ago
You will need to speak to our Terms of Service team @ColdMIlk126.

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

Click Contact us at the top of any page on EA Help.

Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.

Choose your platform.

Select Manage my account, then Banned or suspended account.

Fill out any other details below.

For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.

Click Select contact option.

Sign in to your account that has the ban or suspension, if you aren’t already.

Darko

Rain5832

3 years ago

@ColdMIlk126 It seems like someone hacked your account and used it for cheating in Apex Legends. Many such cases unfortunately.

If you dispute it again, try to provide as much details as possible and tell them to look at if any other computers or IP-addresses acessed the account.

Some people has had success getting their account unbanned, but it seems to vary wildly if there is justice or not.

I highly recommend enabling 2FA security going forward to prevent such things to happen again.

Good luck, but chances are slim