Community ManagerHey there,
I'm really sorry to hear that you didn't get your Flatline skin for last season's challenge. We had a thread here for those that didn't get the rewards, but there was a cut-off period and after that, we're unable to the content, unfortunately.
hi,
I appreciate your response and understand that there was a cut-off period for claiming the rewards. However, I was unable to complete the challenge due to the shop's item rotation not syncing with the season's end, which was beyond my control.
Since the issue was ongoing and known, but I was still affected despite following up and reporting it multiple times, is there any way to make an exception or provide an alternative solution? I have been a dedicated player and was really looking forward to earning the Reactive “Top Tier” Flatline skin.
Thank you for your understanding and any assistance you can provide
Community ManagerHey @H3IST138,
I've tried to chase that down for you but unfortunately, they're unable to add the skin now. I'm really sorry about this, but as the cut-off period has passed I won't be able to get this added to your account anymore.
Thank you for your efforts in trying to resolve this issue.
I understand that the cut-off period has passed and the skin cannot be added to my account now.
It's disappointing to miss out on the Reactive “Top Tier” Flatline skin due to circumstances beyond my control, but I appreciate your assistance.
Given the situation, is there any possibility of receiving some form of compensation for the inconvenience?
This would help make up for the effort and commitment I put into completing the challenge for few months, as well as keeping up with EA support for at least two months.
Thank you again for your help and understanding.
Community Manager
