Forum Discussion

Chara_EMM's avatar
Chara_EMM
Newcomer
2 days ago

Urgent Help: Wrongfully Banned on Oct 15 - No Idea What to Do Next

Hello everyone,

My Apex Legends account was wrongly banned on October 15th. I was completely confused when this happened and immediately submitted an appeal. In my panic, I didn't write my reason carefully. However, to this day, I have not received any ban notification email from EA, and my initial appeal received no response. Thinking the problem was with my appeal's content, I withdrew it.

However, when I tried to submit a more detailed and proper appeal, I encountered a series of unexpected and confusing issues:

  • I cannot see my second appeal submission in the EA Help portal.
  • I did not receive any confirmation email for submitting that appeal.
  • The ban record has now disappeared from my account history, yet my account remains banned and I am still unable to access the game.

I've been playing Apex for four years now. This game has been with me throughout my entire university journey, and I've invested significant money and energy into it. As someone who truly loves this game, I have nothing but disdain for anyone who ruins the experience for others—whether it's through cheating or toxic behavior. That's why this ban is so unacceptable to me. I shouldn't be labeled as a cheater due to a system error—a label I don't deserve.

I understand that ban issues cannot be directly resolved on this forum, but I am at a complete loss. The system seems to be preventing me from even making my case. I would be so grateful for any advice or guidance on what my next steps can be.

Thank you for taking the time to read this.

[Superuser edit: Removed two screenshots to help protect your privacy and your EA Account]

discussion

1 Reply

  • Midnight9746's avatar
    Midnight9746
    Hero+
    2 days ago
    Chara_EMM wrote:

    I understand that ban issues cannot be directly resolved on this forum, but I am at a complete loss.

    Chara_EMM​ That is correct, bans can only be handled by the EA TOS Team.

    However, since you had mentioned being unable to reach out to them via the link above, you can try this link instead: 


    If you are still having issues with creating a case using the second link above, you can try creating a case while signed out by clicking on "continue as a guest" instead of signing in: