Forum Discussion

Seasoned Newcomer

2 months ago

Solved

Urgent Help: Wrongfully Banned on Oct 15 - No Idea What to Do Next

Hello everyone, My Apex Legends account was wrongly banned on October 15th. I was completely confused when this happened and immediately submitted an appeal. In my panic, I didn't write my reason c...

discussion

Midnight9746
26 days ago
Chara_EMM wrote:
Is there any other channel or method you could recommend? I simply need a way to have my case reviewed by a real person. Any further guidance would be greatly appreciated.

Chara_EMM Sadly no, the only way to appeal a ban is to contact the EA TOS Team.

Midnight9746

Hero+

2 months ago

Chara_EMM wrote:
I understand that ban issues cannot be directly resolved on this forum, but I am at a complete loss.

Chara_EMM That is correct, bans can only be handled by the EA TOS Team.

EA Help | EA Account locks, bans, and suspensions

However, since you had mentioned being unable to reach out to them via the link above, you can try this link instead:

EA Help | Contact EA.

If you are still having issues with creating a case using the second link above, you can try creating a case while signed out by clicking on "continue as a guest" instead of signing in:

Chara_EMM
Seasoned Newcomer
27 days ago
Hello again,
Thank you for your previous suggestion. I tried contacting the EA Help Team using the exact template and method you provided.
Unfortunately, it did not work. I have not received any response, and attempting to use different email addresses did not solve the problem—I still cannot receive any messages or create a valid case.
My account (Chara_EMM) remains wrongfully banned, and I am still completely locked out of the official appeal process. This has been extremely frustrating.
Is there any other channel or method you could recommend? I simply need a way to have my case reviewed by a real person. Any further guidance would be greatly appreciated.
Thank you for your time and understanding.
- Midnight9746
  Hero+
  26 days ago
  Chara_EMM wrote:
  Is there any other channel or method you could recommend? I simply need a way to have my case reviewed by a real person. Any further guidance would be greatly appreciated.
  
  Chara_EMM Sadly no, the only way to appeal a ban is to contact the EA TOS Team.
  - Chara_EMM
    Seasoned Newcomer
    26 days ago
    Understood. Thank you for letting me know. I'm disappointed with the outcome, but I do appreciate your previous efforts to help.