[URGENT] PS4 Japanese Voice Pack Broken/Expired Loop (Fix ASAP)
PLEASE FIX THIS ASAP!
I am a huge fan of Apex Legends on PS4, but ever since this issue started, I haven't been able to play with Japanese voice audio at all. Not being able to play Apex in my native Japanese language is deeply stressful and painful for me.
Despite trying EVERY possible user-side fix (including a complete reinstall of the game), I am stuck in a game-breaking infinite loop. Please investigate and issue a patch as soon as possible!
■ Issue Details
- The Expired Pack Error: Upon launching or entering the lobby, I get: "The language pack has expired. An old audio language pack is installed. The default will revert to English until you update this pack."
- The Erroneous Restriction Error: Clicking "Update Now" prompts: "You cannot use communication features. If feature access has been restricted by a parent or guardian..." (Note: I am an adult user, so this parental restriction popup is completely incorrect and buggy).
- The Infinite Loop: Clicking "Cancel" on the restriction popup immediately kicks me back to the "Language pack has expired" screen.
- Missing Menu Option: Clicking "Close" lets me into the lobby, but the "Audio Language" option in the settings menu is completely missing, forcing the audio to English.
■ Troubleshooting Already Tried (ALL FAILED):
Store & Notifications: Shows as "Purchased" on PS Store and "Installed. Apex Legends - Japanese Dialog Pack" in PS4 Notifications.
License Restore: Performed "Restore Licenses" in PS4 settings — No effect.
System Language Toggle: Switched PS4 System Language to English (US), launched game, then switched back to Japanese — No effect.
Restarts: Restarted the game app and PS4 console multiple times.
Add-on Storage Check: Checked PS4 Storage; the pack is there, but PS4 system does not allow individual add-on deletion via OPTIONS button.
FULL GAME REINSTALL: I completely deleted the entire game and re-downloaded/re-installed it from scratch. The exact same error and loop still occur.
■ Urgent Request to EA / Respawn Team
I have done everything a player could possibly do on my end. This is a severe bug where the game fails to recognize the latest Japanese voice pack data from the PS Store and throws false parental lock warnings.
Playing Apex in Japanese means the world to me. Please prioritize this bug and release a fix as soon as possible!
