URGENT: Ticket 243425843 stuck 2mo, old Nov case closed, EAC launch error

 My first case from last November got closed automatically with no fix.
Ticket #243425843 created Apr25 keeps NEW for more than 60 days.
EAC launch error pops up when opening Apex, no cheats used, verified game files & reinstalled EAC many times useless.
Origin ID:canyingguihuo
Please CM help escalate my ticket to support for manual review.