What's EA doing to remove toxic players?

@vwingqvistif they are toxic through chat and they are reported, they will be banned in a heartbeat. Guaranteed. I wish it were so efficient with respect to cheaters. But we've got EAC as an anti cheat.
If they are toxic through voice chat. NOTHING unless somehow you can prove that.
Unbelievable, but a player has a greater chance of being banned due to typing some insults than by cheating.
Isn't that fun?

Its often through voice this happens tho, ppl are to lazy to write in the same abusive manner which they would talk in. Even though there more often than not are some minor insulting text messages too.

I'd have to disagree with this. Even when it's something they say in chat there's zero guarantee. I reported someone for literally telling me, through the in game text chat, to "go di#" Of course you know exactly the word. The report email simply stated "WE REVIEWED YOUR REPORT AND DIDN'T TAKE ANY ACTION THIS TIME." Even with context there's no way to excuse toxicity like that. We hadn't talked or typed all game long and the guy decided to say that after we get knocked out. Despite EA claiming to have a strong drive to maintain a healthy and positive community it really doesn't show through. People can get away with ridiculous amounts

Same thing. With different words being said. These two dudes went full mental on chat for +10min while I tried to stay alive.
"We reviewed your report and didn't take any action this time."

Just mute them and be done with it, online gaming has always bin a toxic pit and it’s not going to change.

if ea was to ban every toxic player they would probably lose like half their playerbase.