When can you appeal a ban again? Cause my friend can't appeal again

Hi there, 

You can appeal by following the steps in this article: Get information about EA Account locks, bans, and suspensions. You can appeal up to three times. If the ban was not overturned after the first appeal and you have more information that you think may help your case, make sure to include this information when filling out the form. 

Let us know if you have any further questions,