Re: What to do if your Apex Legends account got banned or suspended
Hello,all Apex legend enthusiasts around the world！
After a whole month of trial and error, I have decided to turn to the experts on this forum for help.
About two weeks ago, I was suddenly removed from an Apex Legends match because of an account issue. Shortly afterward, the only email I received was a report feedback email about another player I had reported. I never received a warning email or a ban notification email.When I tried to log in again, I found that my account had been permanently banned for violating the rules related to game enhancement.
I had been playing Apex Legends for nearly two months. I am a new player with a K/D of around 0.3, and I mainly played Mixtape mode to practice my aim. I have never used cheats, hacks, macros, or any third-party software.I submitted multiple appeals, but they were all denied. Recently, I noticed something even more confusing: my game still says my account is banned, but my EA Penalty History page no longer shows any penalties.
Has anyone experienced a situation like this? Is it possible for the Penalty History to be empty while the account is still banned? I would really appreciate any advice or explanation.
After stating my apeals,I also want to show my great Apex experience.
I am currently studying abroad by myself, and games have been one of the few ways for me to relax after school. I have never been particularly good at competitive games, so there are not many games that I stick with for long.I used to play League of Legends, and one of my close friends recommended Apex Legends to me. At first, I was terrible. My K/D was only around 0.16, and I lost almost every fight. But instead of giving up, I kept playing Mixtape to practice my aim. Even though I am still not a great player, I gradually improved to the point where I could finally win some 1v1 fights. That progress gave me a real sense of achievement.When I reached level 36, I was lucky enough to get an Heirloom Shard Pack. My friends even joked that the game felt sorry for my low K/D. Moments like that made me love Apex even more.That is why this ban has been so difficult for me to accept. It feels like something I genuinely enjoyed was suddenly taken away, even though I know I never used cheats or any third-party software.I have already tried every appeal process available to me, but I have not been able to resolve this. That is why I came to the forums, hoping someone might be able to offer advice or point me in the right direction.
Thank you to anyone who took the time to read my post.
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