Forum Discussion

Newcomer

3 months ago

Xbox account help needed, linked to an EA account not mine

Im having an issue with my Xbox microsoft account, it was linked to an EA account that is not mine without my consent, right now, when I try to link my EA account to my Xbox Microsoft account it does not let me as the EA system says that it is already linked. I have tried contacting agents from EA but they do not offer help as they try to verify the account that is not mine in order to unlink my xbox microsoft account.

I can prove ownership of both my EA account and my Microsoft account as they share the same email.

I need help from a level above the agents as they do not have the right permissions to review my case.

discussion

1 Reply

EA_Aljo
Community Manager
3 months ago
Hello. I'm sorry to say, we cannot help with this over the EA Forums. You'll need to contact an advisor again and pass verification before any changes can be made. Cases can be opened by using the 'Contact us' button at the bottom of this page. Thanks!