Re: How to get help with Apex Legends account bans and suspensions

Hi Community Managers and EA Team,

I am writing this post as a last resort to seek help from a Community Manager regarding my pending ban appeal, which has been stuck with zero progress for an entire month.

Case Number: #256081327
Initial Submission Date: October 06, 2026
Current Status: Refreshed to "New" on November 06, 2026 (No update for 30 days)
Platform: Steam / EA App

Summary of What Happened:

1. Account Compromised & Verified:
   My long-time EA account was hijacked between May and October 2026 (the hacker changed my registered email). I contacted EA Support, provided complete proof of ownership (including 2007 creation records and Steam receipts with 1,300+ hours in Apex), and an EA Advisor successfully verified the unauthorized access and restored my account.
2. The Sanction:
   During the recovery, the advisor noted that my Apex Legends account had received a permanent ban on June 02, 2026—a date entirely during the period when the hacker had unauthorized control of my account. The advisor advised me to submit a dispute via the official form.
3. The Deadlock:
   I submitted the appeal form on October 6th, clearly citing the previous recovery case and the support advisor's confirmation of the hack. The account has since been secured with 2FA/Login Verification.
   However, my case sat completely unattended for 30 full days, and only updated its status back to "New" on November 6th.

My Request:

I understand that forum Community Managers cannot lift bans directly, and only the Terms of Service (TOS) team handles sanctions.

However, given that:

• The account compromise has already been officially verified by EA Support,
• The sanction took place while the account was hijacked,
• The appeal has been languishing in the queue for over a month with no human review,

Could a Community Manager please look into Case #256081327 and help escalate/flag this case internally to the TOS team for priority review?

I have been an active, legitimate Apex player for years and just want to return to the game after regaining my stolen account. Any help from the staff would be greatly appreciated!