0x887a0006 dxgi_error_device_hung

Product: Apex Legends Platform:Steam-PC Please specify your platform model. PC AMD or Nvidia Model Number Radeon RX 5700 XT Enter RAM memory size in GB 16 What is your gamertag/PSN ID/EA Account...

EA_Aljo

Community Manager

3 years ago

@XeRh0

Are you still having trouble with this?

@Solid_EXC

Glad to hear it! Thanks for the update.

Solid_EXC

Not applicable

3 years ago

@EA_Aljo
Bad news

First crash playing in Storm point near cascades

I wasnt able to take a picture becouse this time was a black screen with error and crash all the system

But i read in the message was the same code 0x887a0006 dxgi_error_device_hung and says by a bad series of commands of the application.

same as the pic i attach

EA_Aljo
Community Manager
3 years ago
@Solid_EXC

Can you get me a DXDiag report? Those instructions are here. Thanks!
Solid_EXC
Not applicable
3 years ago
Yes thanks for your help
See attach
DxDiag.txt90 KB
EA_Aljo
Community Manager
3 years ago
@Solid_EXC

I'm sorry, but this is in Spanish. It would be best if you contacted a Spanish advisor by opening a case here. They should be able to help with this. Thank you.
Solid_EXC
Not applicable
3 years ago
@EA_Aljo
Here is the Dxdiag report in english
All crash of explorer are from playing Apex legends
Its the only game i have a problem all the rest work just fine
I think its a problem of the game not of drivers not of system
This issue comes half way of season 13
I play apex from season 0 to today and havent this issue before.
Greets
DxDiag.txt84 KB
XeRh0
Not applicable
3 years ago
@EA_Aljo Hello, I tried the second fix from the post you have sent me. I reinstalled the microsoft c++ programs. No crash so far. If I get a crash, I will try the newest driver that Solid_EXC talked about.
EA_Aljo
Community Manager
3 years ago
@XeRh0

I'm glad to hear it. If you have any other issues, let us know. Have fun 🙂
Solid_EXC
Not applicable
3 years ago
Do the same C++ 64 and 84 bits and i get in a resent match after like 40 minutes of gameplay a blue sreen of death
XeRh0
Not applicable
3 years ago
@EA_AljoUpdate on the situation. Game crashed again. Tried the new driver... No crash for 3 days, then again. I however noticed that my pc freezes sometimes when I download games and totaly locks up. For this I am sending my pc to get checked out at a repair shop and will make sure to let you know any info I get.

I do know however that freezing during downloads happened to me many times long ago and back then Apex was okay, it only resurfaced recently - making me believe that they are not related.

I would also like to note that the crash is also now affecting my other aplications to the point where they cannot be used anymore. While I was playing I had spotify with some music and obs for recording turned on in the background. When the game crashes my gpu driver, the obs video usually gets corrupted (obviously.), however after my last crash, spotify is impossible to turn on, I had to reinstall it to get it to work again.

I also noticed a post on twitter about this issue, however, only nvidia users were mentioned, when people like me are struggling with this issue too. I hope that the devs are aware of this.
EA_Aljo
Community Manager
3 years ago
@XeRh0

Thanks for the update. Let's see what happens when you get your PC back and take things from there.
Spy64bit
Not applicable
3 years ago
@XeRh0 what version of the driver? 22.8.2 ?
XeRh0
Not applicable
3 years ago
@Spy64bit Yes, both 22.8.1. and 22.8.2.