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XeRh0's avatar
XeRh0
Not applicable
3 years ago

0x887a0006 dxgi_error_device_hung

Product: Apex Legends
Platform:Steam-PC
Please specify your platform model. PC
AMD or Nvidia Model Number Radeon RX 5700 XT
Enter RAM memory size in GB 16
What is your gamertag/PSN ID/EA Account name? Xєϱ /Xero/
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.  Any
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Any
Which Legends were your squad mates using (if applicable)? Any
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu.  Any
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. It happens while doing anything, walking, looting, mid fight - never in lobby or while loading, always in game. Only in Apex - no other game so far.
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 1
When did this happen? (dd.mm.yy hh:mm) 10/08/2022
How often does the bug occur? Every, every second game.
How severe is your issue? Big impact on gameplay, potentialy damaging to my computer.
What happens when the bug occurs? Game crashes with error code: 0x887a0006 dxgi_error_device_hung
What should be happening instead? Game should not crash when playing
Steps: How can we find the bug ourselves? No Idea, just simply playing the game.

Hardware:

AMD Ryzen 5 6300X

16GB DDR3 RAM

Radeon RT 5700 XT

Windows 10 Home edition

Game installed and launched through steam

Troubleshooting steps taken:

- Updating every single driver

- rolling back gpu driver

- updating bios

- updating windows

- reinstalling windows

- verifying game files through steam

- running sfc

- reinstalling apex

- running the game with admin privilages

24 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @XeRh0 

    Thanks for the update. Let's see what happens when you get your PC back and take things from there.

  • StykxTV's avatar
    StykxTV
    Not applicable
    3 years ago

    Its the same with the 0x887a0007 RESET Bug, there is not much we AMD users can do  only wait. I have done all possible things and nothing works. Not our fault that put of nowhere the game doesn't work on pur Pc's anymore

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