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justvibingbruh's avatar
justvibingbruh
3 years ago
Solved

0x887a0006: DXGI ERROR DEVICE HUNG

Hi, I use an AMD Ryzen RX 5700xt GPU and, I have recently been experiencing a crash with the error: 0x887a0006: DXGI ERROR DEVICE HUNG This happens at seemingly random points in-game, causing the ...
  • dSKyNafinchin's avatar
    dSKyNafinchin
    3 years ago

    @justvibingbruh  @StykxTV  I have a minor update on this. The EA team is aware of, and looking into this issue in general. It appears to be a GPU driver issue, so they have currently recommended a full reinstall or trying older drivers. It looks like you have already tried these methods though, so I'm not sure if that will better your situation. Hopefully there is more information or a fix, in the near future. I'll be sure to update, if I do see anything. Sorry I couldn't help out more!

dSKyNafinchin's avatar
dSKyNafinchin
Hero
3 years ago

@StykxTV@justvibingbruh   Howdy! While I am not well-versed on the PC side of things, there are a couple troubleshooting guides on this forum, which I have linked below. I have also flagged this, to hopefully get some more in-depth assistance, if necessary. Hopefully there is something in the troubleshooting guide or crashing guide, that can correct the situation though.

In-depth troubleshooting guide:
https://answers.ea.com/t5/Technical-Issues/Zeels-in-depth-Troubleshooting-Guide/td-p/8306647

Crashing troubleshooting guide:
https://answers.ea.com/t5/Technical-Issues/Community-Crashing-Troubleshooting-Guide/td-p/7447308

StykxTV's avatar
StykxTV
3 years ago
@dSKyNafinchin Thanks for your awareness and answer but im sorry to tell you that none of this troubleshooting staff works out and the problem need to be fixed either by ea or amd. If you read all the comments on this and other threats with the problem,you would have seen that the problem still exist after all this fixes and troubleshoots.we users can't fix it that is the problem
  • dSKyNafinchin's avatar
    dSKyNafinchin
    Hero
    3 years ago
    @StykxTV Well shoot, that was my personal best guess. I'm on Xbox, so I can't really offer specific advice or assistance, as I am just a volunteer. I did, however, flag this thread for the EA team, so hopefully someone will be able to better assist you guys with this issue! In the meantime, it might not hurt to open a case with the support team, if you haven't already done that. I put the link down below for you, just in case. Sorry I couldn't be of more assistance, myself!

    https://help.ea.com/en/contact-us/
    • justvibingbruh's avatar
      justvibingbruh
      3 years ago
      @dSKyNafinchin Hey, thanks for that. Guys, although this issue is very frustrating please be kind to the devs, they have a lot on the table and I'm sure this issue isn't as simple as changing a few lines of code.
      • dSKyNafinchin's avatar
        dSKyNafinchin
        Hero
        3 years ago

        @justvibingbruh  @StykxTV  I have a minor update on this. The EA team is aware of, and looking into this issue in general. It appears to be a GPU driver issue, so they have currently recommended a full reinstall or trying older drivers. It looks like you have already tried these methods though, so I'm not sure if that will better your situation. Hopefully there is more information or a fix, in the near future. I'll be sure to update, if I do see anything. Sorry I couldn't help out more!

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