Forum Discussion
Nice RTX card btw.
Have you tried updating to the newest Windows 10 Build? It looks like you're on 17663 which is an older version. Search "Windows Updates" in the desktop search bar to look for updates.
Do you get this error when you run the game at different graphical settings and have you tried making custom adjustments to the Nvidia Control Panel (or reset settings to default)?
Hey, today i have tested the game on newest drivers and good news i don't have device_hung error anymore
SAD THING MY WHOLE PC FREEZES...
- 7 years ago
@smykoIyeah, the recent 436.02 driver fixed hung errors for me too, but now I freeze or crash with the gpu removed/updating. Honestly felt like hung error got replaced with this error
- 7 years ago
How is it in your case? game freezes and error pops?
in mine - when game freezes and I will wait for a while the whole PC freezes. I can speed up this freeze by using Crtl + Alt+ Del ^^
Any fix or topics related to this issue?
- 7 years ago
@smykoII only have had this happen a few times but the entire PC freezes and I can't do anything. I posted it before, but I can't exit it out or anything. No error messages no alt tab no ctrl alt del/ctrl shift esc no alt f4/ctrl w. I have to restart my computer, maybe if I waited long enough it would be fixed. The other crash that happens has an error message but it doesn't show up on your screen, you'll have to alt tab and then it still won't even show up, I have to close it via windows toolbar and then apex closes.
- 7 years ago
@ChichigamiPHLive @EA_Blueberry
As it seems, problem is the same as before. Game is freezing (crashing with device_hung before) only when i use 144hz and unlimited FPS. At 60hz (monitor must be set on 60hz otherwise it crashes anyway even at 60 fps set in game) and 60 fps game is stable... - EA_Blueberry7 years ago
Community Admin
@smykoI @ChichigamiPHLive @Im_Not_Sue
I was out for the last 2 weeks, are you all still experiencing freezing with your game? If so, please include a fresh DxDiag so we can look into the specs and Windows reporting errors.
How to Pull a DxDiag
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
- 7 years ago
Yes the error is still present. As i wrote in post above, PC and game only freezes when I'm playng above +max_fps 60 -refresh 60 and monitor set over 60Hz. Game dont like when I play on 144hz and I don't like playing this game under 144hz 😉 PC setup didn't change since last dxdiag only thing that has changed are new windows updates(after that still crashes). There is new driver 436.30, I will update my GPU drivers and test it again then include Dxdiag. But for now since nothing has changed I'm not risking it. This game isn't worth breaking my PC.
- 7 years ago
Here you have fresh after driver update and then freeze dxdiag 😉
- EA_Blueberry7 years ago
Community Admin
Can you uninstall RGB Fusion from your PC, restart it, then try again? I see there's an error there and RGB has conflicted with Apex in the past. Let's just see if you're able to launch the game without it freezing as a quick test.
- 7 years ago
---------------------------
Apex Crash Message
---------------------------
Apex crashed in nvwgf2umx.More technical information should be available in "apex_crash.txt" in your Documents folder.
Ctrl+C in this window will copy this message so you can paste it as text.
---------------------------
OK
---------------------------Just crashed in middle of a game which is pretty rare since I usually crash early on in a game. I hate this since I just left my teammates in middle of a game.
EDIT: Stopped playing after crashing the first time just came back on and another crash.

- 7 years ago
I were transported to this topic. I can launch game with no problem, even at 144hz/fps. My game freezes when it takes too long. maybe after 20-25+ min into the game. This error logs from RGB Fusion are because when i start pc and don't close rgb fusion Apex thinks that it's a cheat and the error pops.
- EA_Blueberry7 years ago
Community Admin
@ChichigamiPHLive
Have you tried updating to the latest driver for your Nvidia card?
@smykoI
Any way you can simply uninstall the RGB software from your PC just to test it out? We've seen some strange results where a game stops crashing after completely uninstalling it from a PC.Have you ran a SFC/Scannow command to repair corrupted/missing files and are both your video card/PC power settings set to max?
- 7 years ago
@EA_Blueberry Yes i ran SFC/scannow. Yes i tested game on max power PC and GPU. And NO uninstalling rgb fusion did not help.
- EA_Blueberry7 years ago
Community Admin
Do you use MSI Afterburner? Check out this post to see if lowering the core clock and memory clock helps.
- 7 years ago
@EA_Blueberry I have tried it before, lowering to stock and even lower than that. I did everything that is listed as solution and more that was suggested on this forum.