Forum Discussion

Not applicable

6 years ago

Solved

[2017.628] Unknown file version (audio\ship\General Stream.mstr)

I keep getting [2017.628] Unknown file version (audio\ship\General Stream.mstr) error Any Solution on how to fix it ive reinstall origin and windows multiple times Pc Specs 128 ssd 2 1 tb hhd gtx ...

hotboys_keta
6 years ago
@EA_Kent just wanted to let you know that yesterday I uninstalled Apex and Origin using an EA guide if I remember correctly, and the guide was called uninstalling Origin - The Hard Way. After that I downloaded Origin and Apex again on a different drive. When Apex was done downloading I updated it, and now it seems to be working fine. I don't know if it keeps on working, or will it crash again after some time, but it's working now. I also made Origin not launch when starting my pc and deleted all temp files.

ex5ok

Not applicable

6 years ago

@hotboys_keta try repairing your game by going to origin launcher right click on apex legend and then "repair" to see if that fix the problem

lordphontoom

Not applicable

4 years ago

am launching the game from steam and there is nothing such as repair in it (steam)

EA_Kent
Community Manager
4 years ago
@lordphontoom

Have you tried verifying the integrity of the game files in Steam? That may help. You can find more information on how to verify the game files at the Steam Support website.

Let me know how that goes once you've had the chance to give it a try. Thanks!
- stanlehxd
  Not applicable
  4 years ago
  @EA_Kent
  Sorry for the reply after the thread's gone silent, I have the exact same problem as user @SPEEDYGON7ALES with audio cuts and everything he described, as well as having the game run normally for a few times until the same error pops up and crashes again. Repairs on both steam and origin does not help at all, uninstalled and reinstalled a lot of times with the same error coming back each time. Uninstalling and reinstalling, repairing or playing on either platform of steam and origin don't make a difference, the error returns regardless of which one I play on
  - EA_Kent
    Community Manager
    4 years ago
    Hi @stanlehxd,
    
    Would you mind posting a DxDiag when you've got a chance? For more info on how to pull one up check out the EA Help website.
    
    Once you have the text file please attach it to this thread. Thanks!