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TheToxicBear's avatar
TheToxicBear
2 years ago
Solved

6 months to unlink my account

So i recently heard of cross progression to apex legends, said to myself perfect because my xbox account has a bunch of good stuff from years past, so when unlinking my steam account from my computer...
EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
2 years ago

Hey @TheToxicBear,

Cross Progression does not combine separate EA accounts. If you're unlinking any platforms from an EA account, you'll be losing that progress.

Please take a look at the FAQ and blog we've posted about Cross Progression as it goes into more detail about these types of situations, thanks!

A Quick Guide to Apex Legends Cross Progression - Answer HQ (ea.com) 

  • 10178861's avatar
    10178861
    2 years ago

    我都已经被误封好几天了

    • yjh576316's avatar
      yjh576316
      2 years ago

      I've beeen blocked by mistake for a long time .Clerly just on the line ,suddenly was reminded that the account was sealed,just bought battlefiled five,made me  not insterest!!!

  • thanosrightleg's avatar
    thanosrightleg
    2 years ago

    I accidentally had the wrong PlayStation account tied to my ea and no when I try and link my true one it won’t let me is there anyway to override the lifetime thing

    • EA_Mako's avatar
      EA_Mako
      Icon for Community Manager rankCommunity Manager
      2 years ago
      Hi @thanosrightleg,

      You'll need to reach out to support directly so they can take a look at the account and see what other options may be available to help out.

      You can create a new case here to speak with support so they can check into this further:
      https://help.ea.com/help/faq/using-ea-help
      • Skayz_Ltng's avatar
        Skayz_Ltng
        2 years ago

        I asked support for help after I changed my ea account on my PSN account (I've lost absolutely everything and my ps5 game is buggy).
        Support didn't want to know anything and didn't give me any help.
        Even if I want to put my old account back, they don't want to know anything.
        (Before any comment, the actions to change my account to the new ea account were taken before the announcement of the cross progression)

  • JusteJae's avatar
    JusteJae
    2 years ago

    I have multiple platforms linked to one EA account but cannot remove them. The option to remove the account is not displaying and there is no other method that I've seen to be able to remove or unlink the different PlayStation accounts from the singular EA account. I also wasn't able to find any sort of method to directly contact EA about this incident and have it resolved.  

  • darbyss03's avatar
    darbyss03
    2 years ago

    hi i only say someone bad then i got banned , cause i 'm solo player , can you help me?

    my teamate didn't raise me or respawn me, and typing on say japanese,
    i asked them help me , but they abuse me because i'm solo they are duo.
    And then they type japanese to flam or blame me , i only say you are bad because you don't wanna play with team , don't know how to teamwork,
    I'm a poor solo player , get bully by duo players.

  • hoolowman's avatar
    hoolowman
    12 months ago
    @EA_Mako I dont wanna wait 6 months to unlink my steam acc from my ea acc, how can i do it faster i acctidentlly linked my steam acc to my ea acc and i dont have any proggres from my ps4 account which is also linked, i am so lost and i wanna play on pc with my progress from ps!?
    • EA_Mako's avatar
      EA_Mako
      Icon for Community Manager rankCommunity Manager
      11 months ago

      @hoolowman 

      If you had accidentally linked a platform to your EA account and are trying to move that back to the original EA account, you can try contacting support directly to see if they have any other options available. Otherwise, you would need to wait for that 6-month cooldown.

       
      If you create a new case here and select Game Support > EA account > I want to update my EA Account information, you should be able to get in touch with the support team so they can take a look. 
       
      Keep in mind progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This means if you link your platform to a different EA account, you'll lose access to that progress. You'll only have that progress on the EA account where it was originally earned, so if you had unlinked your PSN account as well, you would need to move that back to its own original account.
       
      If you had progress on two separate EA accounts, there is not a way to combine that unfortunately.

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