9 Months Locked Out - Final Warning Before ToS/DPO Complaint

Question

Hey EA_Mari​ EA_Mako​For nine months, my account (GabrielKzBR) has been unusable in Apex Legends due to a known, server-side "1 player in queue" bug. This is a direct result of an error on EA's back-end that occurred after my account was recovered from being compromised.This is an officially acknowledged issue. Your own Community Managers have previously fixed this exact bug for other players in under 3 hours in this very forum, proving a fast, manual solution exists.Despite this, my recently escalated case (#219107730) and the pleas of nearly 100 other players in this forum have been met with inaction or deceptive practices by your support channels. I have the full documentation, including unedited chat transcripts, to prove this pattern of neglect.This post serves as my final public attempt to seek a resolution.If a Community Manager or a senior support specialist does not intervene to apply the known fix to my account, I will be forced to proceed with filing a formal complaint with both your Terms of Service compliance team and your Data Protection Officer, based on a failure to provide service and a failure to maintain the integrity of my account data.I am simply asking for the same 3-hour, manual account fix that has been provided to other players.

gabrielkzbr · Answer

Here is the main thread for the bug, which was falsely marked as "Solved" by EA months ago, even though it is filled with dozens of us still begging for the same fix that the community manager provided to others.

https://forums.ea.com/en/discussion/11893658/1-player-in-queue