Apex Legends PC – Cannot Connect to EA Servers / EAC Trust Token Issue
Platform: PC (Steam) Issue: I am unable to connect to EA servers in Apex Legends on PC. Easy Anti-Cheat (EAC) fails to authenticate, preventing the game from launching properly. This issue occurs across multiple PCs and Windows user accounts, so it is not a local PC problem. Steps already taken: Reinstalled Apex Legends via Steam and EA App. Repaired Easy Anti-Cheat using the EAC setup tool. Tested on multiple Windows accounts. Tested on a second PC. Cleared EA App cache. Disabled Steam Input and unplugged controller. Reset networking using netsh int ip reset, netsh winsock reset, ipconfig /flushdns. Disabled IPv6. Synchronized Windows time. Checked Windows services: Cryptographic Services, Windows Event Log, Windows Defender Firewall, Base Filtering Engine, Security Accounts Manager — all running and automatic. Verified drivers; nothing relevant loaded. Turned off TPM and BitLocker. Ran SFC and DISM scans — no integrity issues. Attempted clean boot and multiple network configurations. Observations: Issue occurs on multiple PCs using the same EA account. Controllers previously worked fine; sudden failure points to a corrupted EAC/EOS trust token. All local troubleshooting does not resolve the problem. EA support confirmed that a manual reset of EAC/EOS trust tokens is required but cannot be performed without a formal escalation. Request: I am posting here to request that the Anti-Cheat/EOS internal team review my account and perform a manual reset of the Easy Anti-Cheat/Epic Online Services trust token. This issue cannot be resolved by client-side troubleshooting. Attachments: Screenshot of EAC/EA server connection failure. Logs if requested. Summary: This is an account-specific EAC/EOS trust token failure. All client-side troubleshooting has been completed, and the issue persists. Only a manual internal reset by EA’s Anti-Cheat/Trust Engineering team can resolve this.
using steam wallet on apex
i added 100 dollars to my steam account to spend on apex because that is what i usually run the game on. not only am i not able to spend it on apex but I can't refund it either to instead spend though the EA app. i messaged steam support about two days ago but haven't heard back yet. i just need to know why it might not be working and how to work around it.An Inquiry Regarding the EA Help Page
Hello, I am a user from South Korea who plays Apex Legends. One day, when I tried to log into Steam to launch the game, I discovered that my Steam account had been hacked by someone from China. That person used cheats while playing on my account, which resulted in my account being banned, and also spent all of the Apex in-game currency I had before leaving. I attempted to submit an appeal regarding this issue through the EA website. However, whenever I try to file an appeal, I repeatedly receive a message saying “Case cannot be created.” This issue has persisted for several days, and even for several months, with no change—the case is never created. As a result, I have two questions: Is it possible to have the ban on my account reviewed and lifted? Does the EA Help Center not provide support in South Korea, or does the message “Case cannot be created” appear for all users? I sincerely look forward to your response.
apex is crashing my pc!
My entire pc crashes when playing apex or simply being in the lobby. I've tried trouble shooting, restarting my pc/resetting my pc, task manager options, capping fps, ingame settings, running as admin, undervolting graphics card, fixing corrupt files, moving apex into a different drive, BIOS related, checked if my security deleted anything etc, driver updates etc. Apex is just unplayable for me :((
