Orphaned Progression after Cross-Progression - Data missing from BOTH accounts
Hello EA Community and Support Team (specifically EA_Mako EA_Blueberry), I am facing a critical issue where my entire account progression (Level, unlocked Legends, Skins, Stats, etc.) has become orphaned and is inaccessible on any of my EA Accounts following a Cross-Progression linking error in November 2023. This is the situation: I originally played Apex Legends for dozens of hours on PS4 (reaching a 350+ in game level, having tons of cosmetics and BP since season 1 and investing quite a lot of money). My original PSN account, named "Tricky_Husli" (formerly "MGErmacking64" before a name change), was originally linked to an EA account called MGErmacking64, where I invested a lot of time and money. In November 2023, I disconnected my PSN account from that EA account to try to transfer it to another account called HusliDFrog in an attempt to cross-save. This resulted in my PSN content account being missing, where all my progress was stored. Later, after trying to recover that lost content, I saw many people commenting that by disconnecting and reconnecting the account to their original EA account, the content would be recovered, since the data is saved in the EA account. In an attempt to recover this content, I reconnected my PSN account to its original EA account (MGErmacking64), where I found that I was now also level 1, as if it were my first time entering the game. So now as I have been reading, It appears to be orphaned on the server side due to the unlinking process in late 2023. I have proof of ownership (purchase receipts, old mails, and probably i have some old screenshots on my PS4 playing the game) and i can verify any details required. I've seen that many users have been able to recover their accounts in very similar situations, so I sincerely ask please for a response and if there is any way to manually restore the orphaned data. In any case, thank you very much for your attention and for reading this message. I hope it's possible to resolve this somehow. ACCOUNTS: EA account (original): H****@gmail.com (ID: MGErmacking64) EA Account 2: E***@gmail.com (ID HusliDFrog) PSN ID: Tricky_Husli (Before was: MGErmacking64) I don't want to post the emails in a public forum, so please, if you need more information, I can add it if necessary.cannot reliably join friends and play with them
Hello, When I join my friends’ lobby (they are on Xbox or PC and I am on PS5), we very rarely manage to start a match together. Most of the time, they load into the game without me, even though I am in the party before they start matchmaking. On my side, I stay in the lobby or get stuck on the loading screen while they are already in the match. To make it work, we have to restart the game several times (both me and my friends), and after a few attempts it sometimes works when we are only 2 in the lobby, never when we are three, but it is very inconsistent and unreliable. This makes it almost impossible to play together. Troubleshooting already tried: Restarted the game and the console multiple times. Cleared the PS5 cache (full power down, unplug, etc.). Rebuilt the data base. Checked that crossplay is enabled in the game settings. Re‑added friends via EA IDs. Tried different data centers/servers. Tested my internet connection (stable and working fine with other online games). Deleted the game and reinstalled it. Can you fix the issue ?cant load in to the game.
I can’t load into Apex. I’m stuck on an infinite loading screen and have been unable to get past it for over 2 days. I’ve tried everything I can think of. The game itself appears to be working, the anti-cheat is running properly, and my Ethernet connection is fine. I would really appreciate any help or advice on how to fix this issue.
How to get help with Apex Legends account bans and suspensions
Hey Legends, Is a locked, suspended, or banned EA Account keeping you from accessing Apex Legends? If your thread has been merged here, the information below covers the next steps, including how to check your account status and request a review if you believe the action was applied incorrectly. Please keep in mind that we cannot review, change, or remove account actions here on the forums. Not sure where to start? Sign in to the correct EA Account. If you play on multiple platforms or have more than one EA Account, make sure you're checking the account linked to the platform you use for Apex Legends. Check your EA Account email address for details on the action. We may email you from [email protected] regarding any account action, so be sure it's not being filtered to any spam or junk folders. Check the penalty history tool to see whether your account has an active suspension or ban, along with any available details about the action. Review our Rules of Conduct and Positive Play Charter to better understand the reason an account action may have been issued. If your account is locked rather than suspended or banned, check the account recovery steps first before attempting to submit an appeal. Ready to request a review? If you believe the account action was applied incorrectly, visit the Penalty History page and select the action you'd like to appeal, then follow the on-screen instructions to submit the request. If you don't see the action you want to appeal and have confirmed you're signed into the correct EA Account, check out this EA Help article to review additional details and submit an appeal. What happens next? After creating an appeal you can expect a response from [email protected], or keep an eye on your Case History page for a response once the team has completed their investigation. Each appeal is reviewed by a member of EA's Terms of Service team before a decision is made. While the response you receive may use standard wording, every appeal receives a manual review. If you're no longer able to submit another appeal through the Penalty History page, you've reached the maximum number of reviews available for that action. At that point, the decision is considered final. If your situation isn't covered above, you'll find additional information and answers to common questions in the EA Help article below. EA Account bans, suspensions, and locks: how to appeal and check status As a reminder, forum staff cannot review, change, or overturn any account or game sanctions. Posts merged to this thread will not receive a response.[Steam] Game Crashes When Opening & When Switching Game Modes
Been having this issue since Season 27. Will open Apex Legends in Steam. Will click continue and when it gets to the News Feed, it freezes and closes. Here are the things that I have tried: Verifying the file integrity. Still crashes. Have uninstalled and reinstalled. Still crashes. Stare out my window hoping that nature will provide me some divine intervention to get the game to load. Still crashes (but at least I saw grass). The only thing that seems to work is waiting an hour or so and it eventually works. Why does it do this? I don't know. If I knew I probably would've figured out the bug by now. But alas... I am not an IT person. But back to the issue at hand. I don't want to wait an hour to play the game. I want it to work when I wish to play it. And after that hour or so when I'm able to play the game, I can only play one mode. If I switch to any other mode, the game crashes. And when I open the game again and click the mode I wanted to play it (you probably guessed by now) crashed. Please help IT gods and goddesses so fair in judgement. Only you can prevent game crashes. Sincerely: A gamer trying to cope with humor.
Controller aim assist feels much weaker after the update
Hi everyone, I'm wondering if anyone else has noticed a change to controller aim assist since the recent update. No matter which response curve I use (Classic, Linear, or ALC), aiming now feels much "slipperier" than before. The aim assist slowdown around the center of the target seems much weaker, making it harder to stay on target and causing the aim to feel less stable. I'm not trying to complain or argue that one response curve is better than another. I just want to know: Has anyone else experienced the same thing? Has Respawn confirmed any changes to controller aim assist? Or could this be an unintended issue? Thanks!
I have a problem with latency on ApexLegends.
Hello, So I cant really find much on the problem im having so I thought id write here. Ill start by saying my wifi is pretty good, 350mbps upload, 9ms (most games) but for some reason apex is just terrible with it? I load up apex on eu servers (Live in the uk) and for some reason get this (Look under) Ping is fine 30ms, but loss 0/61. Its like this every single time I play apex, Ive tried many fixes but nothing works. However when im tabbed out I get this (Below) Like how does this make sense? I tab into the game and straight to 60PL, Clearly there is nothing wrong with my internet but the game? Has anyone had the same problem and found a fix for this? I love playing this game but its unbearable sometimes. Thanks - Ryan.
Share some interesting things
I live in Asia, so there's a time difference. My Nintendo Switch was locked on July 20, 2026 at 13:42:49. But I must clarify, I've never bought a Switch, and I don't understand how someone without a Switch could cheat. Why do I have a Switch account? Because I registered an account because I wanted to buy a Switch, but I haven't had the chance to buy one yet. So I don't understand why my account was banned; I've only ever played games on my computer. I have filed appeals, but they have all been rejected.Game Freezing completely
Bug Description: I am experiencing a game-breaking bug in Season 29 that causes my client to completely freeze, leading to an unfair abandon penalty and RP loss. When loading into a match, the game becomes extremely laggy and then freezes entirely. My character is locked into whatever action I did last, and the game world stops updating on my screen, even though the match continues without me. I am getting latency spikes on my ping indicator (as shown in the attached video). The strangest part is that my text chat still works perfectly. I can type to my teammates, and they can respond to me in real-time. This proves my connection to the server is still active, but the game logic and movement are completely frozen. When I am forced to restart the game, I am met with a code:snake timeout. The game registers this as an abandon, resulting in an immediate matchmaking penalty. This has happened twice now, and I have unfairly lost a total of 330 RP (-165 x 2). Troubleshooting Steps Taken: I initially thought this was a localized network issue, but my internet is perfectly fine. I ran a speed test during the freeze, which showed normal results. My brother was playing League of Legends on the exact same network at the same time with zero issues or lag spikes. This is clearly a client/server desync issue on EA's end, and it is incredibly frustrating to be punished and lose RP for a game bug. Please investigate this routing/desync issue immediately. PC Specs: 32GB DDR4 RTX 4070 Windows 11 i5-13400F
