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frank471's avatar
frank471
5 years ago
Solved

A 0xc00000e5 error when I try to run the game

I've installed Apex via steam and when I try to run the game I got a error says I cannot run the application correctly and the error code is 0xc00000e5. This error window will show after the Easy An...
  • EA_Kent's avatar
    EA_Kent
    5 years ago

    Hi @frank471, 


    That error code can sometimes point to issues with Easy Anti-Cheat. When you've got the chance can you try repairing or reinstalling EAC to see if that helps? You can find more information on how to do so over at the Easy Anti-Cheat website. 

    Please let me know how that goes once you've had the chance to give it a shot. Thanks!

    /Kent

EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
5 years ago

Hi @frank471, 


That error code can sometimes point to issues with Easy Anti-Cheat. When you've got the chance can you try repairing or reinstalling EAC to see if that helps? You can find more information on how to do so over at the Easy Anti-Cheat website. 

Please let me know how that goes once you've had the chance to give it a shot. Thanks!

/Kent

frank471's avatar
frank471
5 years ago

Thank you for advice. This problem is caused by OS version. The EAC is not compatible with my Insider Preview Win 10 subversion, I upgrade it to the newest Dev. version and got that problem solved.

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @frank471 

    Good to know! I appreciate the info. 👍

    /Kent

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