Forum Discussion

b58ec3e2aad1501's avatar
10 months ago

Account Ban for what? Please Help

I only play on my playstation and via my playstation now subscription which I paid yearly.

One day I woke up and my account is ban, prior to that I been playing Wild Heart. (I don't even chat in-game, just hunt monster)

"We wish to notify you that we have found your account to be in violation of our User Agreement or our Terms of Sale, and due to the nature of this violation we are left with no option other than to permanently close your account with immediate effect."

I don't know what happen or why.

This really is NOT right at all... banning people for no reason.

I rarely play games due to work and when I do get a chance to play, I get hit with this.

I'm sure there are also people in the same boat.. Can we sue EA for this? or file some kind of a complain that can give us real justice?

4 Replies

  • There is absolutely no possible way I can be banned for whatever reason they specify because:
    #1) I don't even chat online
    #2) I only play via my playstation 5 account

    #3) I never purchase the game, I only play it via my active playstation now subscription which I pay yearly on

  • Is there a phone number I can call?

    This ban is a mistake and their 100% fault (whatever I am banned for) bc everything I do within the game is very limited (i don't even chat and i play casually on a ps5) as there is 0% possibility to break any ToS.

    Also that I only play the game via my playstation now account so there is also 0% possibility for any violation related to sales.

  • I am very very frustrated.

    I look over the forum and someone recommend to download my user data and look it up there.

    And I saw BANNED_ACCOUNT_TAKEOVER

    What does that even mean?

    Mannn after a long day of work, I just want to play games to relax, and all this crap comes up.