Banned After Account Was Hacked ,Appeals Ignored Despite Proof

sonjtzu​ 

Have you recovered and resecured your hacked account and the e-mail connected to it?

If not you need to do this first before attempting to get the ban lifted. 

If you believe you have been hacked take appropriate measures to secure your account and associated E-mail account https://help.ea.com/en-gb/help/account/secure-hacked-ea-account/

After you have resecured the account and e-mail you can the contact the ToS team and dispute the ban. Make sure you provide them with the info about the account recovery process when appealing the ban. 

If you believe that a sanction (Suspension/Ban) placed on your account was by mistake you should reach out to the Terms of Service team https://help.ea.com/za/help/account/information-about-locked-or-banned-or-suspended-accounts/

I've secured it and added a secondary email as well, but my appeals are still declined, i even show them the transcript of when i got my account back, idk what to do at this point, 40 appeals so far and same automated response 

I’m going through the same thing 

I showed proof of me being hacked 

Only the first 3 disputes will be investigated. Further disputes will be denied. There is nothing else that can be done about this, unfortunately.

If it will console you a little, but I am in the same situation as you. A year ago, I was hacked and my account was permanently banned and despite too many attempts to unban it, I always get the same automatic message that clearly says Shut up, we are not going to unban you. I spent 300 euros and 1,300 hours on this account ;)

I’m still going to keep spamming disputes and try calling on Monday I’ll let yall know what happens when I speak to someone 

Yes, sure 3 disputes but atleast do it throughly and not just simply send an AI response , like it's the same automated response regardless of the number of appeals THEY DON'T INVESTIGATE, tell me this, I've send them IP breach proof, transcripts of when i got my account back from an EA advisor named Pawan i still remember and if you're an actual human you can connect the dots and revert the ban, so then why wouldn't they revert it despite the proof? Is it fair? Or am i wrong here? 

It's like the time and money spend on the game is just gone!! Is it even legal to ban someone without an actual reason and be done with it, without any explanation whatsoever, So they can just ban people like that?