Forum Discussion

Not applicable

7 years ago

Solved

Account banned by mistake

I was suddenly forced to quit by the server during the normal game play and was told that my account was banned. I applied for multiple reviews but I was told that I was cheating. But I didn't cheat...

Mikimuster3
7 years ago
I am very sorry for your inconvenience.

If you believe your EA account and/or persona has been incorrectly suspended/banned and you would like to dispute this action, please follow these directions:
http://help.ea.com/en/article/information-about-banned-or-suspended-accounts/

AHQ is a community-based support platform, so nobody here can assist. Sorry ☹️

To move forward on this, you need to contact the nice folks over at accountdisputes, they can investigate.

Mikimuster3

Hero+

7 years ago

I am very sorry for your inconvenience.

If you believe your EA account and/or persona has been incorrectly suspended/banned and you would like to dispute this action, please follow these directions:
http://help.ea.com/en/article/information-about-banned-or-suspended-accounts/

AHQ is a community-based support platform, so nobody here can assist. Sorry ☹️

To move forward on this, you need to contact the nice folks over at accountdisputes, they can investigate.

CaoNiMa-DF21
Not applicable
7 years ago
Thank you ，I have tried the method you mentioned many times, but it is still the same result
- EA_Darko
  Community Manager
  7 years ago
  The only people who can discuss a Terms of Service sanction with you @CaoNiMa-DF21 is our ToS team. If they have reviewed your case and have advised you that there is nothing more they can do then I'm sorry to say that there is nothing that anyone on AHQ can do to change this.
  
  The best thing I can recommend is putting together as much information as you can to appeal the sanction.
  
  Darko
  - CaoNiMa-DF21
    Not applicable
    7 years ago
    Thanks for your help, I'm trying on this