Forum Discussion

I24MPAGE's avatar
3 years ago
Solved

Account disabled for 7 days

My account on xbox one x was disabled for 7 days and I don't know why they never emailed me and when I put in a case they declined with no reasons. I dont message people and I have no idea how to cheat on xbox but still my account was suspended and I have no idea. But when I go to my infractions there's nothing no bans no suspension there is nothing.

  • Hey @I24MPAGE,

    The ban history section on the website shows specific types of account actions, but not all bans or suspensions will show up there currently. Sorry for any confusion that's caused.

    We would be similarly unable to review any account actions on the forums, but our Terms of Service team can take a closer look over the situation for you.

    Please create an appeal here and the ToS team will reach back out via email once they complete their investigation, thanks! 

3 Replies

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hey @I24MPAGE,

    The ban history section on the website shows specific types of account actions, but not all bans or suspensions will show up there currently. Sorry for any confusion that's caused.

    We would be similarly unable to review any account actions on the forums, but our Terms of Service team can take a closer look over the situation for you.

    Please create an appeal here and the ToS team will reach back out via email once they complete their investigation, thanks! 

  • @EA_Mako Thanks I made a case yesterday and they declined it and I haven't found out why I put another one in today as well to have them explain to my why cause honestly I'm lost as to why I don't get why people cheat cause it's not you doing the work I like to play apex because it's competitive and I like the challenge.
  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    3 years ago
    Thanks @I24MPAGE, reaching back out to them for clarification would indeed be the best way to go here.

    A fresh member of the team will take a look at that and reach back out to you afterwards, thanks for hanging in there.

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