Forum Discussion

surfHunterX's avatar
surfHunterX
Seasoned Newcomer
6 months ago
Solved

Account level reset

Hello, I'm playing Apex on PS4/PS5 since day 1, my account level was above  500 and from a day to another it was reset, does someone get the same problem please ? Is there a fix ? Thank you !
  • EA_Mako's avatar
    EA_Mako
    5 months ago

    Hey surfHunterX,

    Thanks for attaching the picture of the lobby!

    You are not level 57, you're actually 557 (at the time of the screenshot). Once you hit 500, you get a new badge and it rolls over to level 1, which lets you continue earning packs as you keep leveling.

    If you click your level in the top-left of the lobby, it should break down your actual total account level. :) 

surfHunterX's avatar
surfHunterX
Seasoned Newcomer
6 months ago

No, that's the weird thing, it's just my account level ! As you can see on the screenshots i'm currently level 57 but I'm on the game since day 1 as you can see thanks to the badges on the other screenshot.

I was not paying attention to my account level since my friend with I'm playing for many years get his heritage package because he reached level 500 ! I was like "I have begin to play this game at the same time than him but I'm only level 57 ?" 

So that's why my question here !

Thanks

 

About Apex Legends Technical Issues

Having issues with Apex Legends? Join here to find help with connectivity, performance issues, crashes and more.38,033 PostsLatest Activity: 3 hours ago