Forum Discussion

Flashdog777's avatar
2 years ago

Account Linking

stopped playing apex about 2 years ago and i had my twitch linked was collecting drops no issue i just reinstalled the game and have been collecting the drops no issues but when i launched it for the first time in years i didn't have any of my twitch rewards and i went to my EA account and the linked account was a ton of random letters so i unlinked to link to my twitch because it got changed for some reason but it says i cant link a different account but the other account i had linked isn't even mine i don't even know how it got linked when mine used to b linked

7 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi there, @Flashdog777 

    Unfortunately, your EA account can only have one Twitch account linked to it in its lifetime. You won't be able to link a different one. You can find these details in the article here.

    It's also possible that your account was compromised. It would be good to contact an advisor for assistance with this. To do that, please open a case here. You can also find more information on hacked accounts in this article.

  • Ok well if my account got compromised and someone took my twitch link what do i do about that? Am i just not able to link twitch because someone hacked me? If i have to make a new acc to link twitch i just lose all my stuff there would b no point i just miss out on content

  • Flashdog777's avatar
    Flashdog777
    2 years ago

    Ok so that doesnt answer  anything if someone hacked me and used my twitch prime connection does that mean i can never link my twitch because i got hacked?

  • Asmodeus566's avatar
    Asmodeus566
    Hero+
    2 years ago

    @Flashdog777 

    Have you recovered your account?

    Have you contacted EA help or spoken to an EA Advisor via chat about this?

  • Flashdog777's avatar
    Flashdog777
    2 years ago

    Yes ive recovered my account but i still cant set my twitch prime to my ea account because the hacker put theres on it i removed it and cant put mine 

  • Asmodeus566's avatar
    Asmodeus566
    Hero+
    2 years ago

    @Flashdog777 

    I would suggest contacting an EA advisor via EA help and connecting with them via Chat.

    Hopefully they will be able to help you out. 

    I do not know a whole lot about linking accounts myself as I have only ever had one account and only play from one piece of hardware. 

    Here is a link to EA Help: https://help.ea.com/help/faq/using-ea-help 

    Best of Luck.