Solved
Account permaban Apex
Hi all, unfortunately I have been trying to recover my account for months. I'll tell you what happened. I haven't used Origin for a few months (about 2/3 months). As soon as I stopped playing and us...
You'll typically be provided a general reason for the ban such as cheating, with some additional info provided to explain what could fall under the forementioned category.
Beyond that however, the ToS team will generally not be able to provide more detailed explanations as that would help those to wish to get around our detection methods.
You've also mentioned IPs, and while that is certainly taken into account, it's only part of the full picture that is reviewed in this type of situation.
As @chinsrus101 correctly identified, if you've already completed multiple appeals and our ToS team declined to remove the penalty, that is final and not something we'll be able to change here either, sorry.
