Last month around April 10th, I logged onto my account and it was completely reset to level 1, and I lost all in-game content from the last several years of playing as well as purchases! I did not unlink any accounts at all before this issue. Can anyone help?

Hey @SwitchXII, We should be able to help get this fixed up, but we do just need to confirm a bit of info first. I've sent you a DM here on AHQ, please check your inbox for that in the top-right corner and get back to me there when you can. Thanks!

Account Reset to Level 1 | EA Forums

16 Replies

EA_Mako
Community Manager
11 months ago
Hey @SwitchXII,

We should be able to help get this fixed up, but we do just need to confirm a bit of info first.

I've sent you a DM here on AHQ, please check your inbox for that in the top-right corner and get back to me there when you can. Thanks!
schplapex
10 months ago
Hey @EA_Mako I am having the same problem with my account. I just tried to login and seems like all of my progress as well as skins have been lost. Is there anyway you can help me on this issue as well?
IWenton
10 months ago
@EA_Mako I am in the same boat. EA Help is doing nothing about it after several support tickets
Codename128
10 months ago
@EA_Mako My account has also been reset to level 1. I have sent you an email explaining the situation and I need your help
fpxtrot1234
10 months ago
@EA_Mako Same problem
Citynim
9 months ago
HI Mako,
I have the same problem, and i have had it for months.
Last time i contacted APEX support i was asked to just wait and it would fix it self, that was back in April...
Is there something we can do? i have spent many hours and money on this account
mickeymmb12
9 months ago
same issue, all cosmetics are gone, all legends I had unlocked are gone, the account is back to level 1
EA_Mako
Community Manager
9 months ago
@mickeymmb12

In this case, your situation is due to unlinking an account.

Progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This means if you link your platform to a different EA account, you'll lose access to that progress.

It looks like your Steam account was just linked to this EA Account recently, and this EA Account has never launched Apex before the past few days. You'd need to re-link your Steam to whichever EA Account it was connected to originally to try recovering access to anything that's missing.

If you can't relink the account currently, our support may be able to help update that account information to get it linked back to the correct EA Account.
LoyckHope
8 months ago
@EA_Mako I have the same problem for the account level, initially I lost all stuff too bit that was fixed, the level account was set to 1. I was +500, Today I contacted support and he told me to make a post here on answers ea. How can I solve my problem please?
EA_Mako
Community Manager
8 months ago
Hi @LoyckHope,

Just to clarify, are you missing any content at this point? Or is it just the level 1 account after being 500 previously?

It doesn't look like your account was affected by this problem, but if only the level is different that may be due to the increased level cap changes we made a while back. If you haven't played in a while that may be what's going on here.