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Chungy_Cheese's avatar
Chungy_Cheese
Not applicable
2 years ago
Solved

Account suspended after Apex Legends double charged

I was buying apex coins and the game glitched and charged mw twice. My credit card company automatically saw this and asked to charge back and i did so as it was a glitch. I cannot contact any suppor...
  • EA_Darko's avatar
    EA_Darko
    2 years ago

    You will need to speak to our Terms of Service team @Chungy_Cheese.

    The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

    1. Click Contact us at the top of any page on EA Help.
    2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
    3. Choose your platform.
    4. Select Manage my account, then Banned or suspended account.
    5. Fill out any other details below.
      • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
    6. Click Select contact option.
    7. Sign in to your account that has the ban or suspension, if you aren’t already.

    Darko

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