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Kopynft's avatar
Kopynft
3 years ago
Solved

Account wasn't deleted

Hi, my account was hacked and linked without my consent to another Steam account that triggers this warning "Your accounts can’t be linked because the EA Account for *****@gmail.com was previously l...
  • Kopynft's avatar
    Kopynft
    3 years ago

    @OldTreeCreeperHi! Thanks for your reply, the problem is not that I was hacked, instead I asked my account to be deleted on help.ea.com but they didn't delete my account, do you know what can I do to ACTUALLY have it deleted? Thanks in advance

    • OldTreeCreeper's avatar
      OldTreeCreeper
      Hero+
      3 years ago

      @Kopynft are you sure you want to delete the account?  As you would lose everything. If they didn't do exactly what you want the first time, try again. If an account has been banned then the account must be appealed before it can be deleted. 

      Deleting/close accounts link 

      https://help.ea.com/en-tr/help/account/close-ea-account/

      • Kopynft's avatar
        Kopynft
        3 years ago

        Yes, I've considered this carefully and I am 100% sure I want my account to be deleted, as I explained due to EA policies I can't link my EA account to my Steam account because I was hacked and a link has been already made. I unlinked the other account but it didn't help as I can only link my EA account to a Steam account only once and it's been already done by a hacker, thus I will never be able to link them, so deleting them to free my e-mail is the only option left. Then again, the problem is not the account, nor the hacking nor the decision made, the problem is that I requested a deletion and it didn't happen. If Help EA didn't help me what else can I do to have my account deleted?