Account wrongfully banned
My account has been wrongfully banned since the end of August. I am still not sure about what the reason being hateful conduct in my situation is. A child was playing on my console at a gathering and someone repeatedly said racial slurs and was taunting the child, making animal sounds, like a monkey, to the child relative playing on my console. All the child said (in text to speech) was that the player had bad aim and only knew how to say the n-word. I have reached out to ea help multiple times in the form of an email and I have not been helped at all. This is absurd. There is no way that this deserves a permanent ban on my 7 year old account with lots of valuable in game cosmetics. I could understand a warning, but a permanent ban is ridiculous. Can anyone be of any help in retreiving my account as I do not want to see all of these games with countless hours go just like that. I have so much money and time spent on this account and I dont want to see it go. This feels like brazen thievery.
You will need to speak to our Terms of Service team @danant26.
The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/
- Click Contact us at the top of any page on EA Help.
- Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
- Choose your platform.
- Select Manage my account, then Banned or suspended account.
- Fill out any other details below.
- For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
- Click Select contact option.
- Sign in to your account that has the ban or suspension, if you aren’t already.
Darko
