Forum Discussion

Not applicable

4 years ago

Alc stopped working

For some reason back in April my alc stopped working completely on my account only. I’ve uninstalled, reinstalled, reset to default controls…nothing. I’m playing on a ps5.

EA_Kent

Community Manager

4 years ago

@Shadzua

Are you playing on the PS5 version of the game, or do you still play on the PS4 version on your PS5?

Shadzua

Not applicable

4 years ago

I’m playing on the ps5 version

EA_Kent
Community Manager
4 years ago
@Shadzua

Gotcha, thanks!

Just to confirm, have you tried uninstalling and reinstalling the game to see if that makes any difference? I know that can be time consuming, but if there's a problem with missing or corrupted data that could help.
- Shadzua
  Not applicable
  4 years ago
  Oooh I went a step further, uninstalled reinstalled a few times and reset ps5 to factory settings
  - EA_Kent
    Community Manager
    4 years ago
    @Shadzua
    
    Gotcha, thanks!
    
    Did you also try testing other accounts on your PS5? This only happens on your account in particular?