Cant play because my game immediately freezes and sends me back to the main menu and says “There was a problem processing game logic. Please try again. sh_grx.gnut #1633 [Ul] The index "11044" does not exist” Ive tried everything and when I contacted support they did nothing beside waste my time and basically told me that I pray it gets fixed
Community ManagerHey SelectReaP3R,
When you mention that you've tried everything, could you be more specific as to what you've tried? That way I won't recommend steps that you've already done. 🙂
Reinstalled the game, cleared ps5 cache, rebuild ps5 database, switched ps5 native language, restore the license, double checked if I had the ps5 version of apex, selected a different server. This error only happens on this specific account if I try to play apex on different account its loads normally, but it’s frustrating because this account has all my progress. Thank you.
Community ManagerHey SelectReaP3R,
Just to check: did this start happening after you bought (or were gifted) the Battle Pass Premium offer?
No I haven’t received or bought anything yet
I’ve been having this exact same issue as well and now it’s happened to the point of me not being able to play anymore. It started off with the game returning to the main menu every time I attempted to open an apex pack last season, but now it won’t even let me play. Honestly was thinking about refunding all my stuff because I can’t even access it and no reply from the support isn’t helping. I have another account that works perfectly fine. My alt on the same ps5 runs perfectly fine though. I uninstalled, reinstalled, rebuilt the data base, restarted my console, the whole 9 yards. I can login on my switch fine too.
But reverting backwards to switch and having to spend money to buy another controller for it or having to learn motion controls, I’m good off of.
We on the same boat man, no help/slow help and apparently nobody else has experience this issue, Ive tried everything as well so theres nothing i can tell you to help :/ Hope you can log in access your stuff cuz this sucks.
Community ManagerHey folks,
I get the frustration at not being to log in with your main accounts. I've passed your reports to the dev team so they can look into it for us.
If it helps I was recently playing on my xbox and I get the same error when opening an Apex Pack.
I have the same isue. Is yours working already? Ea dont help me
Is there an solution yet? I have the same error for like 4 days now and you Guys dont do anything to help
Community Manager
