Forum Discussion

Not applicable

4 years ago

Alc stopped working

For some reason back in April my alc stopped working completely on my account only. I’ve uninstalled, reinstalled, reset to default controls…nothing. I’m playing on a ps5.

EA_Kent

Community Manager

4 years ago

@Shadzua

Gotcha, thanks!

Just to confirm, have you tried uninstalling and reinstalling the game to see if that makes any difference? I know that can be time consuming, but if there's a problem with missing or corrupted data that could help.

Shadzua

Not applicable

4 years ago

Oooh I went a step further, uninstalled reinstalled a few times and reset ps5 to factory settings

EA_Kent
Community Manager
4 years ago
@Shadzua

Gotcha, thanks!

Did you also try testing other accounts on your PS5? This only happens on your account in particular?
- Shadzua
  Not applicable
  4 years ago
  I’ll try my GFs account this weekend to see if it’s just my account.
  - EA_Kent
    Community Manager
    4 years ago
    @Shadzua
    
    Thanks for giving it a shot. That's definitely odd.
    
    I'll pass this along for a look.
- Shadzua
  Not applicable
  4 years ago
  Confirmed it’s only my account, her account on the ps5 apex works fine.