anti-cheat authenticatification failed 1/2
Product: Apex Legends Platform:PC Please specify your platform model. PC AMD or Nvidia Model Number NVIDIA GEFORCE GTX 1070 Enter RAM memory size in GB 16Go What is your gamertag/PSN ID/EA Accou...
Forum Discussion
EA_Blueberry
Community Manager
Community ManagerDid you link up your Steam account? Players have been able to get passed this by unlinking it. https://answers.ea.com/t5/Technical-Issues/Apex-Legends-Stuck-on-the-loading-screen/m-p/7426531
Are you able to load in under a different Origin account? (If you have another one)
I never linked up my Steam account to my Origin account.
I tried (and just tried again to verify it) with a different Origin account but I get the 2 same problems (it depends if the game is on my SSD or hard drive) (btw thanks a lot for all your answers)
- EA_Blueberry
@ESL_Shad
Do you have any sort of lighting programs for your PC or other overlays/third party programs running in the background? It could be anti-virus related where it's blocking Origin/Apex from properly running. We'll need our Support team to take a deeper dive into this with you. Please reach out to an EA Advisor as soon as possible. No I've closed/disabled all the overlay programs and I tried all the solutions with Avast+firewall disabled. To add, i've put Apex and Origin in the exclusion list of Avast.
Thanks again for your help but sadly my problem is not solved and they were not able to fix it... (I spoke with 2 advisors)
They sent me the link :
https://help.ea.com/en-in/help/faq/connection-troubleshooting-basic/
I tried everything and sent them my UO traces but they were not able to tell me how to fix my problem.
The only thing that I found "strange" is that r5apex.exe doesn't work. If I want to play Apex, I have to go to the Origin library to launch it.
Community Highlights
- EA_Blueberry7 years ago
