Community ManagerHey @EL-Lucky_Loco.
If you're still having trouble with crashes could you grab a DxDiag and post it here so we can take a look? You can find more details on how to pull one up over at the EA Help website.
Once you have the file please attach it to this thread. Thanks!
/Kent
@EA_Kent sorry for taking too long for the dxdiag, i was waiting to see if another blue screen happens, here is the diag, please tell me that you know what is the problem
Community ManagerNo worries! Thanks for following up.
What happens if you try starting up your PC in a Clean Boot before you launch Apex Legends? I'm wondering if there could be something else running on the PC causing these crashes. If that's the case a Clean Boot might help to get around it.
For more information on how to set one up check out the EA Help website. Let me know how that goes when you can.
Thanks!
/Kent
@EA_Kent can you take a look at my diag ?
I had this problem when launching apex since season 5, and excluding processes in windows defender did not work.
I found a different solution that solved the problem though. Adding Easyanticheat to allowed apps in the firewall.
Go to Controlpanel > system and security > add app through windows defender firewall.
Click on change settings to allow another app, then add EasyAntiCheat.exe to the list. My path to the exe was in c:\programfiles(x86)\easyanticheat
I was facing the same issue with Antimalware Service Executable causing high CPU and even blue screens. Updating to Windows 10 version 2004 helped a lot—it includes performance fixes for this. Antimalware service executable, a.k.a. msmpeng.exe, is an integral component of Microsoft’s Windows Defender antivirus service. It’s fundamental role is to "detect” & “handle” malicious code that can jeopardize the system’s security. Also found a helpful blog on Antimalware Service Executable that explains ways to reduce CPU usage related to Defender. Worth checking out for detailed steps.
I hope it helps!
Community Manager
