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EL-Lucky_Loco's avatar
EL-Lucky_Loco
5 years ago

Antimalware Service Executable 100% - pc giving BLUE SCREEN

Since the beggining of the S5 i'm having this issue and i tried everything i saw in the internet, anything got this fixed, now for the last time i started the game, my pc just gave me the BLUE SCREEN...
EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
5 years ago

Hey @EL-Lucky_Loco. 

If you're still having trouble with crashes could you grab a DxDiag and post it here so we can take a look? You can find more details on how to pull one up over at the EA Help website. 


Once you have the file please attach it to this thread. Thanks!

/Kent

EL-Lucky_Loco's avatar
EL-Lucky_Loco
5 years ago

@EA_Kent  sorry for taking too long for the dxdiag, i was waiting to see if another blue screen happens, here is the diag, please tell me that you know what is the problem 

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @EL-Lucky_Loco 

    No worries! Thanks for following up. 

    What happens if you try starting up your PC in a Clean Boot before you launch Apex Legends? I'm wondering if there could be something else running on the PC causing these crashes. If that's the case a Clean Boot might help to get around it. 

    For more information on how to set one up check out the EA Help website. Let me know how that goes when you can. 

    Thanks!

    /Kent

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