Hi all.
This does appear to be a false positive of course -they do happen from time to time- but we'll investigate what's happening here.
Thanks for the posts.
Hi, I think I solved the issue (atleast for me)
Launch Avast and go to settings in the right corner and then exceptions. There you will have the option too add an exception. Copy and paste this file in the blank space, "C:\Program Files (x86)\Origin Games\Apex\R5Apex.exe" and add it as an "exception-file" and repair the game in Origin. Worked for me.
sorry for poop English
Hey all!
They are aware of the issue about the false positives.
Till they fix this issue, i'll leave here the steps how to add Apex as a Exception.
If this file is set in quarantine, flag it as false positive.
Avast:
AVG:
we are sure that restoring the file does not infect the pc with something malware, is there a guarantee that it is safe?
Hey @Arxenya
If your PC is not infected with any other viruses then it's safe to restore the file.
There is always a chance the a virus could have infected the Apex Launcher and i suggest repairing.
But i don't think that is the case here but just a false positive.
No other virus in my pc, I found the same problem that the other guys reported with the r5apex.exe file only after window 10 update, in my case it's about Avast. But here we are not talking about bug or simple game problems, malware and viruses are a big problem, it is right to be sure. So thanks for answering me, I will follow your guide to solve the problem and return to play.
Hey @WondersLV
If you are using Avast or AVG then the chance your system is infected is small.
As you can read for my answer to Arxenya, if you didn't get before any notifications you'll be fine.
If you want to eliminate the risk of restoring a infected file.
Set a Exception and Repair the game, this will make sure you have a clean executable.
But if only AVG and Avast flagging this as a malicious file the chance is pretty small it will damage your system.
If the game was infected with a huge virus, i'm sure EA would have already took action.
But if you want to wait till they whitelist it again, that's also fine.
A lot of false positive's get patched really quick.
@ZeelmaekersCan you tell some strong arguments whay you are suggesting to trust it? not like one buddy said... because it's not trust worthy. So show pls in some ofiacal information that is safe meybe from avast or EA,that is safe to do it, i mean to Open the Avast user interface an manualy change it.
Just EA should garantie that is safe.
https://www.lawtechnologytoday.org/2016/11/ransomware-malware-threats/
and i just google it i don't know it's trustworthy site but still i got doubts.
Community Manager
