Forum Discussion

Thez0's avatar
Thez0
6 years ago
Solved

Antivirus programs reporting r5apex.exe as malware

So after latest patch/update at least Avast and AVG seem to think Apex is virus? Something to worry about or just skip it?
  • EA_David's avatar
    EA_David
    6 years ago

    Hi all. 

    This does appear to be a false positive of course -they do happen from time to time- but we'll investigate what's happening here. 

    Thanks for the posts.  

Zeelmaekers's avatar
Zeelmaekers
Hero+
6 years ago

Hey all!

They are aware of the issue about the false positives.

Till they fix this issue, i'll leave here the steps how to add Apex as a Exception.

If this file is set in quarantine, flag it as false positive.

Avast:

  1. Open the Avast user interface
  2. go to Settings
  3. Click on General
  4. Find the tab Exclusions
  5. Add: "C:\Program Files (x86)\Origin Games\Apex\r5apex.exe" here.
    This should most of the time be the location Apex is installed.
  6. Press "Ok" and Repair Apex Legends.

AVG:

  1. Open de AVG user interface
  2. Click  Menu and go to Settings.
  3. Locate yourself to General then click Exceptions.
  4. Now click Add Exception and paste here:
    "C:\Program Files (x86)\Origin Games\Apex\r5apex.exe" 
  5. Now click Add Exception and now Repair Apex Legends.
WondersLV's avatar
WondersLV
6 years ago
@Zeelmaekers flag it as false positive? what is positive about it? I can't play this game. And my antivirus is making alerts for first time in 2 years about some malvare. And what is guarantee that that fail is not
infected with some huge virus? All that data on my PC is not safe with it...

Yes i am not IT specialist. And that's why i trust antivirus programs and they do all safety job for me.
So you can guarantee that is safe for us?
  • Zeelmaekers's avatar
    Zeelmaekers
    Hero+
    6 years ago

    Hey @WondersLV 


    If you are using Avast or AVG then the chance your system is infected is small.
    As you can read for my answer to Arxenya, if you didn't get before any notifications you'll be fine.

    If you want to eliminate the risk of restoring a infected file.

    Set a Exception and Repair the game, this will make sure you have a clean executable.

    But if only AVG and Avast flagging this as a malicious file the chance is pretty small it will damage your system.

    If the game was infected with a huge virus, i'm sure EA would have already took action.
    But if you want to wait till they whitelist it again, that's also fine.

    A lot of false positive's get patched really quick.

    • WondersLV's avatar
      WondersLV
      6 years ago

      @ZeelmaekersCan you tell some strong arguments whay you are suggesting to trust it? not like one buddy said... because it's not trust worthy. So show pls in some ofiacal information that is safe meybe from avast or EA,that is safe to do it, i mean to Open the Avast user interface an manualy change it.
      Just EA should garantie that is safe.

      https://www.lawtechnologytoday.org/2016/11/ransomware-malware-threats/

      and i just google it i don't know it's trustworthy site but still i got doubts.

      • EA_Cade's avatar
        EA_Cade
        Icon for Community Manager rankCommunity Manager
        6 years ago
        @WondersLV wrote:

        @ZeelmaekersCan you tell some strong arguments whay you are suggesting to trust it? not like one buddy said... because it's not trust worthy. So show pls in some ofiacal information that is safe meybe from avast or EA,that is safe to do it, i mean to Open the Avast user interface an manualy change it.
        Just EA should garantie that is safe.

        https://www.lawtechnologytoday.org/2016/11/ransomware-malware-threats/

        and i just google it i don't know it's trustworthy site but still i got doubts.

        Hiya!

        We're currently working with Respawn and various antivirus developers on this. At this time we have no reason to believe anything malicious is going on and that this is a simple false positive caused by the update. 

        Feel free to @ us if you have any further questions 🙂

About Apex Legends Technical Issues

Having issues with Apex Legends? Join here to find help with connectivity, performance issues, crashes and more.38,044 PostsLatest Activity: 12 minutes ago