I am going through the same issue currently. As best I can tell, someone gained access to my account on January 6 and was banned the same day. I logged on January 7 to find that I am banned and submitted a support ticket the same day. I changed all my passwords on every account and every email account I use, but it looks like only my Origin account was "hacked." I also play through Steam.
Search for how to download your EA data and you should be able to look through it and find the login attempts that were not you and potentially use them as proof of your innocence. However, everything I am reading about ban appeals, makes me less than confident that my ban will be reversed. Reading about other peoples' experiences with this same issue is depressing AF. It's an awful feeling that EA has not contacted me at all almost a month later and I can even see the case when it updates every couple of days.
Support for this kind of issue is absolutely abysmal and makes me feel bad. I doubt I will ever play an EA game again.
Even more Confusing News,
They decided to Flag one of my tickets as "Not Fixable." I mean WTF, how does a problem like can be flagged as not fixable without even contacting the person who put it. Its been almost two weeks since my first ticket and still I haven't gotten a single email from EA. What an abysmal customer support this is.
Well my two tickets for the same issue (Origin hacked and a/c used for cheating) are marked as 'fixed', I'm still clearly banned. Absolutely appalling customer service.
Community Manager
