Forum Discussion

Slaskedyret's avatar
Slaskedyret
2 years ago
Solved

APEX AUTOBAN ME FOR NO REASON

I literaly bought a second hand computer one of my friends in my town, couldn't efford a brand new one. The problem was the friend i bought the PC from, was banned couple of times from APEX, didn't ...
Slaskedyret's avatar
Slaskedyret
2 years ago

@EA_Barry  So could you please tell me how am i suppose to play on this PC? I'll create a fresh new account just show me the way..

Slaskedyret's avatar
Slaskedyret
2 years ago

Question here is how can i play APEX Legends without getting banned, PC that i bought from friend had HWID ban as it seems (also created topic for it thanks to @EA_Barry for his excellent support).

Is there any way that i could play the game again?

[Edit - Admin.]

Can anyone show me the way?

    • mrwolf12w's avatar
      mrwolf12w
      2 years ago

      so i was baned for no reason because someone reportted me for something i did not do so if you could unban .

    • JieRoseLi's avatar
      JieRoseLi
      2 years ago

      Dear Customer Service Team,

      I am writing to express my sincere apologies for my inappropriate behavior that led to my account being banned. I understand that my actions of using offensive language towards other players were completely unacceptable and disrespectful.

      I deeply regret my behavior and I assure you that it was a one-time lapse in judgment. I understand the importance of maintaining a positive and respectful gaming environment for all players. I take full responsibility for my actions and I am truly sorry for any harm or offense I may have caused.

      I humbly request for your forgiveness and kindly ask for a second chance. I promise to abide by the rules and regulations of the game and to conduct myself in a respectful manner at all times. I value my account and the time and effort I have invested in it, and I sincerely hope that you will consider reinstating it.

      Thank you for your attention to this matter. I appreciate your understanding and I am committed to being a better and more responsible player in the future.

      Sincerely, a fan who love apex

    • wlwqw12's avatar
      wlwqw12
      12 months ago

      我希望尽快恢复我的账户，没有邮件也没有封禁记录，我希望给个解释，希望尽快恢复 我是apex忠实玩家

      • Asmodeus566's avatar
        Asmodeus566
        Hero+
        12 months ago

        @wlwqw12 

        This is an English speaking forum please post in English as is appropriate. 

  • Asmodeus566's avatar
    Asmodeus566
    Hero+
    2 years ago

    @Slaskedyret 

    Just some cybersecurity tips for you and I know that this may not be the answer you are looking for but it is what I can offer.

    Maybe you can return the PC for a refund. 

    Point #9 is what most relates to your problem. 

    Account Safety

    How to keep your account and hardware safe 101:

    1. Use strong passwords for you game account.
    2. Use strong passwords for the associated E-mail account. Keep track of your e-mail accounts and what they are connected to.
    3. Do not share either of these passwords with others. Keep note of your passwords in a safe place.
    4. Enable two factor identification for both the game and associated E-mail accounts.
    5. Do not let others use your game account (Friends and family alike) because if they do something wrong on your account it is still your fault, nobody wants to have a sanction on their account because somebody else did or said something wrong.
    6. Do not use internet café’s to access your account and play, you do not know what software is on the hardware there, you do not know if the hardware at the cafe has a hardware ban and this can affect your account in a negative way.
    7. I would suggest only accessing your account with your own trusted hardware, gaming on another person’s hardware brings some of the same risks as above.
    8. I would also suggest not letting others use your hardware in order to play with their account, because if they get a hardware ban on your hardware while using it, it can have a negative affect on your account.
    9. Buying used hardware comes with risks as well. The hardware could have been banned and this is not an EA problem but a problem between the buyer and the seller. 
    10. Play nice with others, in other words do not de-mean, harass or bully others in Chat or over voice coms, both can be reported and that can also have a negative effect on your account.
    11. Use non-offensive user/gamer tag/club tags, if you get a warning about such change it, doing otherwise can lead to a negative effect on your account.
    12. Play fair, boosting and teaming are cheating.
    13. Play fair using cheating software or hardware is not fair and is really only cheating yourself.
    14. Re-read the Terms of Service agreement and the Terms of Sale agreement you agreed to play this game and adhere to it. https://www.ea.com/legal/user-agreement and https://www.ea.com/legal/terms-of-sale

    About points 7, 8, and 9, I do know that not everyone can afford multiple hardware setups for the entire family and there is trust that has to be there, talking about the does and don’ts on the use of shared hardware should be done so everybody can enjoy what they do on the hardware and everyone can be safe.

    If you believe you have been hacked take appropriate measures to secure your account and associated E-mail account https://help.ea.com/en-gb/help/account/secure-hacked-ea-account/

    If you believe that a sanction (Suspension/Ban) placed on your account was by mistake you should reach out to the Terms of Service team https://help.ea.com/za/help/account/information-about-locked-or-banned-or-suspended-accounts/

    Contacting EA help https://help.ea.com/help/faq/using-ea-help

    • Slaskedyret's avatar
      Slaskedyret
      2 years ago

      Whole EA community trolling around or what? 

      No wonder why people using [Edit - Admin.] since that's you guys forcing people to do it..

      • Asmodeus566's avatar
        Asmodeus566
        Hero+
        2 years ago

        @Slaskedyret 

        Nobody is trolling you.

        Nobody is forcing you to do anything.

        Using third party tools could put your account in danger.

        We have provided you with the assistance and tips to help you out, however we can not directly assist with account actions here on AHQ.

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