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PHVSED's avatar
2 years ago
Solved

Apex Banned while out of town?

Hello, 

EA recently put an Apex Legends ban on my account. The ban occurred while I was traveling. I have the game on my Xbox, PS5, and recently purchased ROG Ally. I believe that while I was out of town, I either updated the game or did log on briefly on the Ally. Then about a week later I go to play on the Ally and it is “unable to connect to server”. Behold, I check EA and I have a ban that occurred while out of town. When I learned of cross progression coming I got super excited and am now just extremely stressed out and annoyed with this whole issue. I have spent serious time and money on my Xbox account which is linked to my EA account. I was super excited about all my progress finally being transfer to my PS5 and ROG Ally. Now I am unsure if that’s a possibility. There is no notes stating a reason for the ban. I have disputed it 3-4 times and each one is declined. I have tried contacting EA support via chat and no one is able to give me a reason why. I feel helpless and the EA help/support is completely useless when trying to figure out how to remedy this situation. Overall I am just super stressed out with trying to figure this out. I can’t even relink my platforms to a different account without risking losing all of my progress. Something needs to be done about the way they go about things. If someone in a similar situation could offer guidance, it would be much appreciated. Thank you. 

40 Replies

  • me2. i have disputed so many times on their helping website but never got a reply. 💔 i want to play apex. thats so annoying. i am good behavior and i got ban while i have been travelling in other country that i didnt start the game once. i have no idea why i got ban and have no ways to communicate with EA. no one can help.?

  • Koyamazu's avatar
    Koyamazu
    Seasoned Newcomer
    2 years ago

    We're on the same boat, I've been trying to request help for BFV as it just refuses to start, and I found out someone hacked my account and played this game with cheats getting it banned. I contacted EA twice and what do they do? Ignore my issue twice and just say "your account did use cheats". Absolutely pathetic

  • Koyamazu's avatar
    Koyamazu
    Seasoned Newcomer
    2 years ago

    I got banned 10/28/2023 despite not playing the game since 2021. I don't think it's "without any reason" because despite only ever playing games on steam, I have 30 minutes of playtime on Apex from 2021 on Steam, and then suddenly 23 hours on EA for Apex. Someone very clearly hacked into my account despite having an unique password and 2FA which I never confirmed, but EA refuses to unban me in any capacity

  • Same here. Today trying to get BF2042 prime content, found out that a lil * hacked my account and decided to cheat on Apex.

    Now my account is linked to a random twitch account and banned from the game ^^

    Guess ill never have a reply from this cool company, right?

  • Asmodeus566's avatar
    Asmodeus566
    Hero+
    2 years ago

    @HarlequinSama 

    If you believe you have been hacked take appropriate measures to secure your account and associated E-mail account https://help.ea.com/en-gb/help/account/secure-hacked-ea-account/

    If you believe that a sanction (Suspension/Ban) placed on your account was by mistake you should reach out to the Terms of Service team https://help.ea.com/za/help/account/information-about-locked-or-banned-or-suspended-accounts/

    Contacting EA help https://help.ea.com/help/faq/using-ea-help

  • SkolKing88's avatar
    SkolKing88
    2 years ago

    LOL..."contact EA support".  The endless abyss of nothingness!!  Good luck with that!  EA got yo money baby, they out!

    Sorry, not helpful, just putting EA's bad mojo out in the universe!!  Worst support ever!

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