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ArthurDurry's avatar
ArthurDurry
3 years ago

Continuously asks me to reset my password; cannot log in even after doing so

This is a very frustrating issue that I cannot myself find a workaround or solution for. When I launch Apex from my steam library and get to the login screen, it tells me my credentials are expired, but "Good news: all [I] need to do is reset [my] password." I wish that were the case but upon resetting my password and launching the game again I get prompted with the same exact message. I have tried re-linking my steam and origin accounts but that didn't help either. I have reset my password twice now and no matter what it gives me the same issue. 

Thanks.

7 Replies

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  • edwgod's avatar
    edwgod
    3 years ago

    My account was hacked but I managed to recover it. However, I can no longer see the Steam icon in the EA link bar. When I try to log into Apex through Steam, it just keeps asking me to reset my password instead of linking my EA account. So, how can I link my EA account to Steam through some other way?

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    3 years ago
    Hey @edwgod,

    If you're trying to sign in but keep being asked to reset your password, then it's possible your Steam account is already linked to an old or disabled EA account. I recommend that you reach out to our live support team so they can take a look for you, and see how they can best help you:

    https://help.ea.com/en/contact-us/
  • ShArKyy1518's avatar
    ShArKyy1518
    2 years ago

    I am running into the exact problem. when I open my apex from steam i am met with a msg stating reset your password and then when i do so I am given the same msg. I am unable to attempt to login using a different EA account so I do not know what to do and the only other EA account I have has never been connected to any steam account so I am confused.

  • flystem37908465's avatar
    flystem37908465
    Rising Newcomer
    6 months ago

    Have you solved your problem? Because my friend has the same thing as you and wants to find a solution

  • ProfoundBuffalo1's avatar
    ProfoundBuffalo1
    Newcomer
    3 months ago

    Unreal that this comment was 3 years ago and I am having the same issue along with countless others. Unbelievable that a company would make it this difficult to play a game. No other company has given me this many problems and headaches. Not worth. Moving on with my life. Hope some of you all figure it out, but I'm done with Apex and EA. 

  • Midnight9746's avatar
    Midnight9746
    Hero+
    3 months ago

    flystem37908465​ & ProfoundBuffalo1​ Seeing as this is an older thread, I'll be locking it here.

    Furthermore, when this issue occurs, its usually caused by being linked to an old or disabled EA Account. You would need to contact EA Support for assistance as mentioned by Queen:

    EA_QueenBee wrote:

    If you're trying to sign in but keep being asked to reset your password, then it's possible your Steam account is already linked to an old or disabled EA account. I recommend that you reach out to our live support team so they can take a look for you, and see how they can best help you:

    https://help.ea.com/en/contact-us/

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