Forum Discussion

Finngostrider's avatar
Finngostrider
2 years ago
Solved

Apex coins

I have been making so many new cases because of how bad the servise is im sorry to say that. I have bought apex coins on eneba (i play on ps5) i got the code from eneba and redemeed it. The code is r...
  • EzyHawk's avatar
    EzyHawk
    2 years ago

    @FinngostriderHello there, if you buy a product from a 3rd party service that is not a legitimate seller, we can't really help you in any way.
    Many of the websites like the one you mentioned are a "Gray area market" and often a hotspot where sellers use stolen cc.

    However, you could always contact the support and see if they could help you in any way.
    https://help.ea.com/en/contact-us/

    I only recommend you buy from official stores to be sure we can help you and/or assist you with receiving the coins you paid for.

    Just keep in mind that any purchase may take up to 24 hours before it's visible in your account.
    I would advise you not to use a service like that in the future, have you tried contacting their support/the seller and asking for a refund?

Asmodeus566's avatar
Asmodeus566
Hero+
2 years ago

@Finngostrider 

Just so you are aware I do not work for EA. I am just a Forum member like you.

Your best bet to get this resolved is via EA support however this may be difficult or may not even be possible, like I said I do not work for EA and do not know what they may or may not be able to do to assist you.
I understand your frustration but there is no reason to be mad at me and making threats to EA is also not going to help you.
 
The best advice I can give is contact EA support.

Best of luck.

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