Forum Discussion

5 years ago

Solved

Apex Connection Isssue since Season 4

I have had an issue with Apex since the beginning of Season 4. I have not been able to play a full game without having extreme connection issues. I have submitted a ticket, and the information I got ...

Beans_Rule28
5 years ago
I have finally been able to play Apex @EA_Kent. It seems that the issue came from being connected via Wifi. Since I am in a 2 story house it was very hard to get a wired connection but we finally were able to do it and I am not having connection issues anymore. It must be a problem with the Comcast Xfi modems and unfortunately they do not accept 3rd party routers.

Beans_Rule28

5 years ago

@EA_Kent I sent it to you.

EA_Kent

Community Manager

5 years ago

@Beans_Rule28

Got it, thanks.

All but one of the UO Traces looks pretty solid. The trace you ran back in March does look pretty rough, though. There's a lot of packet loss, and the ping spikes up pretty high.

I'm wondering if this might be something that only happens sporadically. Do you typically play around the same time of day? Do you notice any differences depending on what time of day you're playing at all?

/Kent

Beans_Rule28
5 years ago
So the other two were run when the game wasn't running, the one in March was while the game was running. That's why they look so different, but I am sure if I ran it while the game was up they would all look like March. I play at random times throughout the day, have tried it anywhere from 12am - 12am. Random days and random times.
- EA_Kent
  Community Manager
  5 years ago
  @Beans_Rule28
  
  I see. Is there a lot of other activity happening on your network at the same time you're trying to play?
  
  Do you have other devices running on the same network streaming videos or running downloads, for example?
  
  /Kent
  - Beans_Rule28
    5 years ago
    Always, but that has never been a problem before this and it still hasn't interfered with my other games. We use close to 2TB of data monthly, with uncapped data.