EA Staff (Retired)@Mr-Phokie Is anything else running when this happens on your PC? Can you try running a Clean Boot and if you continue getting this issue share a DxDiag?
First of all, thanks for the quick answer.
So, I juste made a clean boot and launch training mode for 15 minutes. It seems to work. I noticed two things :
- Steam ask for an install at launch and it was ea anti cheat.
- I check my log on my GPU. It seems the game take a lot of ressources. I use standard configuration and have 70 % of my GPU used, 39 W (normal for this) and the fan at 500. It's like twice any other game, except of CP 2077, which i play in full ultra.
I still ran a DxDiag, it the clean boot mode i join with this msg.
Edit : I launch in normal mode, get a new crash and now ive a pop up in chain from window tellin me an usb port havn't enough power (but all of my stuff is usb is working).
Ok so, i make an update after multiple tests.
I tried to relaunch the game in clean boot after a new BIOS upgrade, the newest released by GIGABYTE last week. I launch the game and put all settings to minimum
I was able to make 15 min in training mode and one game. In my second game (so for all, like 45 min of play), i get the same crash.
Can't find what much i should do.
EA Staff (Retired)@Mr-Phokie This information may be a bit outdated since you did a Bio update, but looking at your last DxDiag attached there a few things I noticed.
I don't see any crash report from Apex under the 'Windows Error Reporting" section, This with the case you are getting power messages (the USB one mentioned) makes me think this might be system related.
The issues I did see is your AMD GPU shows the drive date as of 13/11/2020, can you check for updates to your GPU as there are some that were released this month. Next, I see crash issues related to executables "etinit.exe" & "etocfile.exe" I think these are related to the Easy tune with GIGABYTE. To check are you doing any overclocking?
If you still are having issues after check the above information out to confirm are running any other overlays, Anti-cheats, or Security software when trying to run Apex Legends?
Community Manager
